Managing your Trend Micro Account

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To log into your Trend Micro My Account, do the following:
  1. Go to Trend Micro Account (My Account).
    Trend Micro MyAccount
  2. Type your email address and password then click Sign In.
    You can now view and manage your Trend Micro licenses.

    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.
If you have forgotten the email address you originally used to register your Trend Micro program, you can find this in your program's Subscription Information section. To access this information, do any of the following:
From the sytem tray
  1. Right-click the Trend Micro system tray icon.
    Desktop and sytem tray icons
  2. Click Check Subscription.
    Click Check Subscription
  3. Check the email address.
    Subscription Details
From the main console
  1. Double-click the Trend Micro icon on your desktop to open the main console.
  2. Click the expiry date.
    Main Console
  3. Check the email address.
    Subscription Details
From the Trend Micro Account (My Account) Website
  1. Go to Trend Micro Account (My Account).
  2. Click the Forgot which address you used before? link.
  3. Provide your Trend Micro serial number, then click Check Now.
  1. Go to Trend Micro Account (My Account).
    Trend Micro MyAccount
  2. Click Forgot password?.
    Click forgot password
  3. Type the email address you used to register your program.
  4. Type the captcha or characters shown then click Retrieve.
    Click Retrieve

    You will be prompted to check your email to reset your My Account password.
    Check your email
  5. Log in to your email and open the email from Trend Micro.
  6. Click change your password now. A new window will open asking for your new password.
    Click change your password now
  7. Type your new password in the New Password field.
  8. Retype your new password in the Confirm Password field.
    Retype new password

    Note: Your password should be between 8 and 50 characters long. Make sure to remember your password.
  9. Click Update Password.
  10. Click Sign In.
    Click Sign In

    Note: If you cannot remember your password and you have already changed your email address, contact Trend Micro Technical Support for assistance.
To change your registered email address, follow the steps below.
  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.
  3. Click the Account tab.
    Click the Account tab
  4. Type your new email address then click Change Email.
    Click Change Email
  5. Click Confirm.
    Click Confirm

    You will see a message confirming that you email address has been changed.
  6. Click Close. You will be signed out from My Account.
    Click Close
  7. Sign in to My Account using your new email address and your password.
To change your registered name and country, follow the steps below.
  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.
  3. Click the Account tab.
    Click the Account tab
  4. Select or update the information that you want to change.
    Update your information
  5. Click Update Profile.
    You will see a message confirming that you email address has been changed.
    Information Updated
To change your My Account password, follow the steps below.
  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.
  3. Click the Account tab.
    Click the Account tab
  4. Type your current password in the Current Password field.
    Update your information
  5. Type your new password in the New Password field.
  6. Retype your password in the Confirm New Password field.
  7. Click Update Profile.
    You will see a message confirming that your information has been changed.
    Information Updated
  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
    Trend Micro MyAccount
    Notes:
    • If you forgot the email address used during the registration of your Trend Micro program, click Forgot which address you used before?.
    • If you forgot the password you used for the registration, click Forgot password?.
  3. Click the Product tab.
  4. Look for the program you wish to update.
  5. Click the blue drop down arrow to see the computers activated under this license.
    Click the drop down arrow
  6. Click the device name you wish to update.
    Choose device
  7. Type the new description for the device then click Change Now.
    Change Description
    The name of the device will now be saved and updated.
To renew your license or subscription via your Trend Micro My Account, do the following:
  1. Go to Trend Micro Account (My Account).
  2. Type your email address and password then click Sign In.
  3. Click the Renew Now button next to the program that you want to renew.
    Click Renew Now

    You will be directed to the Trend Micro Online Store to purchase your subscription renewal.
  4. Follow the prompts to complete the renewal.
To change your inactive email address, you need to contact Trend Micro Technical Support for assistance.
To transfer or remove a protection from a device/computer from your Trend Micro account, follow the steps below:
  1. Sign in to the Trend Micro Account (My Account) page.
  2. Click the drop down button to show all your registered installations.
    registered installations on my account page
  3. Find the computer you want to remove and click X.
    remove registrations
    Note: You can't remove all registrations. You must leave at least one registration on your account.
  4. Click Disable Now to confirm the removal.
    disable subscriptions

    The device/computer will be removed from your account
  5. You can now begin to transfer or install your Trend Micro program on your new device/computer by clicking the download button.
    Download button
To cancel the automatic renewal of your subscription, follow the steps below:
  1. Log in to your Trend Micro Account (My Account).
    Your homepage shows which account renews automatically.
  2. Click Disable Auto-renew.
    Disable_auto_renew
    Note: If you do not see a Disable Auto-renew button under your subscription, that means that the auto-renewal is already disabled.
  3. Click Disable Now
    Disable now

    When you have successfully canceled Auto-Renew, you should see Renew Now.
    Renew now