Restoring Windows PC to its factory settings after virus infection

  • Solution ID:1105002
  • Last Updated:Sep. 27, 2019 1:29 AM (PST)
  • Applies to:Antivirus+ Security - 2018, Antivirus+ Security - 2019;Antivirus+ Security - 2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;2019;2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • How to Restore your Computer into its Factory Settings

This article shows you you how to reset your Windows computer after being infected with a virus.


BEFORE YOU PROCEED:

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

Expand All
How to restore your Windows 10 computer into its Factory Settings
How to restore your Windows 8.1 computer into its Factory Settings
How to restore your Windows 7 computer into its Factory Settings

If you are unable to boot up the PC in Normal Mode, refer to this Knowledge Base article to boot it in Safe Mode:
How to Restart Windows in Safe Mode.