Performing a System Restore after malware infection
- Solution ID:1104150
- Last Updated:Aug. 28, 2019 3:16 AM (PST)
- Applies to:Antivirus+ Security - 2018, 2019;2020;Internet Security - 2018, Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018, Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018, Premium Security - 2019;Premium Security - 2020;
- Using System Restore after malware infection | Trend Micro
This article provides instructions on how to perform a System Restore after your computer has been infected by malware.
To perform a System Restore, do the following:
- Log in using an account with administrator privileges on your computer.
If you have installed software on your computer before, then you probably have these privileges.
- On your keyboard, press and hold the Windows + R keys at the same time.
- In the Open field, type "rstrui", then press ENTER. The System Restore window will appear.
- Click Next.
- Choose a restore point (a specific date before the computer was infected), then click Next.
- Click Finish to begin System Restore.
If your computer is still not booting after performing System Restore, do the following:
- Retart your PC three times to trigger Automatic Repair.
- Click Advanced Startup.
- Click Troubleshoot.
- Click Advanced options.
- Click System Restore.
- Select the most recent known working restore point that will help you to fix the current problem.
- Click the Scan for affected programs button to see the applications that will be removed if they're installed after the restore point was created.
- Click Finish.