Performing a System Restore after malware infection

  • Solution ID:1104150
  • Last Updated:Aug. 28, 2019 3:16 AM (PST)
  • Applies to:Antivirus+ Security - 2018, 2019;2020;Internet Security - 2018, Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018, Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018, Premium Security - 2019;Premium Security - 2020;
  • Using System Restore after malware infection | Trend Micro

This article provides instructions on how to perform a System Restore after your computer has been infected by malware.


To perform a System Restore, do the following:

  1. Log in using an account with administrator privileges on your computer.

    If you have installed software on your computer before, then you probably have these privileges.

  2. On your keyboard, press and hold the Windows Windows Key + R keys at the same time.
  3. In the  Open  field, type "rstrui", then press ENTER. The System Restore window will appear.
  4. Click Next.

    System Restore

  5. Choose a restore point (a specific date before the computer was infected), then click Next.

    Select restore point

  6. Click Finish  to begin System Restore.

    Confirm

If your computer is still not booting after performing System Restore, do the following:

  1. Retart your PC three times to trigger Automatic Repair.
  2. Click Advanced Startup.
  3. Click Troubleshoot.
  4. Click Advanced options.
  5. Click System Restore.
  6. Select the most recent known working restore point that will help you to fix the current problem.
  7. Click the Scan for affected programs button to see the applications that will be removed if they're installed after the restore point was created.
  8. Click Finish.