Trend Micro SafeSync for Consumer reached its End-of-Support (EOS) on January 31, 2017

This article discusses the End of Life (EOL) and End of Service (EOS) of SafeSync for Home.

Safesync for Enterprise is not affected by EOS/EOL.
For more information, refer to this Knowledge Base page: SafeSync for Enterprise.

 

What Is End Of Life (EOL) / End Of Service (EOS)?

End of Life (EOL) marks the date that orders of SafeSync will no longer be accepted. Also, no further enhancements or cosmetic bugs will be fixed. End of Service (EOS) marks the date that the service and support for SafeSync will be terminated. Users will not be able to download their data and technical support will NOT be available after EOS.

 

When did SafeSync Reach Its EOL/EOS Date?

SafeSync has reached its End of Life (EOL) and End of Service (EOS) on January 31, 2016 and January 31, 2017 respectively.

 

Why did Trend Micro decide to discontinue SafeSync?

The reason behind this decision is that we cannot feasibly adapt/update the service to meet the changing consumer needs, environment, and IT usage.

 

Can I Renew My SafeSync Subscription?

No, you cannot renew your subscription after January 31, 2016.

 

Will I Lose My Files and data I have stored in SafeSync?

You will no longer be able to access your files. All data stored in Cloud Storage will be purged.
For those with remaining subscription after January 31, 2017 (End of Service), note that your remaining subscription indicated on the SafeSync program console, SafeSync portal, and MyAccount portal has been adjusted to January 31, 2017 (End Of Service Date). If you have a remaining subscription after the End Of Service Date and would like to confirm your original expiration date, contact our Technical Support.

 

How can I check my remaining SafeSync subscription?

For those with remaining subscription after January 31, 2017 (End of Service), note that your remaining subscription indicated on the SafeSync program console, SafeSync portal, and MyAccount portal has been adjusted to January 31, 2017 (End Of Service Date). If you have a remaining subscription after the End Of Service Date and would like to confirm your original expiration date, contact our Technical Support.

 

What happens to the stored files in SafeSync?

SafesSync reached its End of Service (EOS) last January 31, 2017. All data stored in Cloud Storage will be purged.

 

My Safesync program expires after January 31, 2017 (End of Service), what happens to the remaining days of my subscription?

Paid Safesync Subscribers can request for a refund of their remaining subscription until 90 days after January 31, 2017.
Subscribers who received the Safesync program as part of their Trend Micro Security bundle are not eligible to claim a refund. Customers who are eligible to claim a refund have already been notified through email. Please contact our Technical Support and submit a proof of purchase to request a refund.

For those with remaining subscription after January 31, 2017 (End of Service), note that your remaining subscription indicated on the SafeSync program console, SafeSync portal, and MyAccount portal has been adjusted to January 31, 2017 (End Of Service Date). If you have a remaining subscription after the End Of Service Date and would like to confirm your original expiration date, contact our Technical Support.

 

Contact Support

For more help with your SafeSync program, you can contact our Technical Support for more details.
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Applies To: SafeSync for Home - All;

Last Updated: Feb. 16, 2017 10:01 PM (PST)
Solution ID: 1113027