Trend Micro Public Wi-Fi Protection v1.2 Data Collection Disclosure

  • Solution ID:1119758
  • Last Updated:May. 31, 2018 5:53 AM (PST)
  • Applies to:Public WiFi Protection for Android - All;Public WiFi Protection for iOS - All;
  • Data Collection Disclosure | Public WiFi Protection

This article outlines the following Trend Micro Public Wi-Fi Protection features that collect data, the data transmitted, and how it can be configured.


Trend Micro Public Wi-Fi Protection v1.2 includes the following modules which, when enabled, will cause the corresponding data to be transmitted to Trend Micro.

Part of these modules can be disabled as shown below:

 

Connection Protection and Website Filter using VPN
DESCRIPTION

Website Filter will allow Trend Micro Public Wi-Fi Protection to protect devices from Web based threats and network hacking attacks.

DATA COLLECTED

URL

CONSOLE LOCATION

Main Menu

CONSOLE SETTINGS
  • Enable VPN

    Enable VPN

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License Check
DESCRIPTION

To check that the license is updated.

DATA COLLECTED

Location
Device model
Device country
Vendor ID
Email account
Hashed password
IAP information:
- IAP token
- Purchase time
- Activation Key

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Log Collection
(crash report collected by HockeyApp)
DESCRIPTION

Product logs are necessary to solve problems reported by our customers.

Manual log collection is only used when the support center requests the logs.

Crash / issue logs (auto-feedback) collects the crash / issue logs in real-time for problems where there may be a timing issue and logs may be difficult to collect manually.

DATA COLLECTED

Device model name
OS version
App version
Network connection status
Gateway BSSID
ISP carrier name
IP address
SIM card country code
App logs
App and system crash logs

CONSOLE LOCATION

Main Menu > Settings

CONSOLE SETTINGS
  • Manual log collection:
    Main Menu > Settings > Start Collecting Logs

    Start Collecting Logs

  • Crash / issue logs (auto-feedback): This feature cannot be disabled.
    If you do not want this data to be collected, please uninstall the application from your device.

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Data collected by SPN
DESCRIPTION

Trend Micro collects this data to provide better service to customers.

DATA COLLECTED

Scanned URL list
Malicious URL list
Device ID
Device model
OS version
Country
Language
Battery
CPU
Device network
Network status
MAC address
Power consumption
System settings
Running apps

CONSOLE LOCATION

Main Menu > Settings

CONSOLE SETTINGS
  • Main Menu > Settings > Help Improve This App

    Help Improve This App

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Integrated modules from third-party service providers
- AppsFlyer
- Google Firebase
- Google Analytics
DESCRIPTION

Trend Micro Public Wi-Fi Protection uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.

DATA COLLECTED

Data collected and feedback by SDK
Data includes:
- Number of users and sessions
- Session duration
- Operating systems
- Device models
- Geographic location
- First launch
- App open time
- App updates
- In-app purchases
- License status
- Features use

CONSOLE LOCATION

Main Menu > Settings

CONSOLE SETTINGS
  • Main Menu > Settings > Help Improve This App

    Help Improve This App

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