Trend Micro Public Wi-Fi Protection v1.3 Data Collection Disclosure

  • Solution ID:1119758
  • Last Updated:Nov. 11, 2018 11:14 PM (PST)
  • Applies to:Public WiFi Protection for Android - All;Public WiFi Protection for iOS - All;
  • Data Collection Disclosure | Public WiFi Protection

This article outlines the following Trend Micro Public Wi-Fi Protection features that collect data, the data transmitted, and how it can be configured.


Trend Micro Public Wi-Fi Protection v1.3 includes the following modules which, when enabled, will cause the corresponding data to be transmitted to Trend Micro.

Part of these modules can be disabled as shown below:

 

Connection Protection by using VPN
DESCRIPTION

Enabling VPN will allow Trend Micro Public Wi-Fi Protection to protect devices from network hacking attacks.

DATA COLLECTED

URL

CONSOLE LOCATION

Main Menu

CONSOLE SETTINGS

Main Page > Enable VPN

Enable VPN

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License Check
DESCRIPTION

To check that the license is updated.

DATA COLLECTED

Email account
Password
First Name
Last Name
Language
Phone Number (Japan only)
IAP information (including IAP token, Purchase time, Activation Key)

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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You may optionally help improve Trend Micro Public Wi-Fi Protection by enabling the following functions to collect system information, product information, and user behaviors inside the app.

Integrated modules from third-party service providers:
- AppsFlyer
- Google Firebase
- Google Analytics
DESCRIPTION

Trend Micro Public Wi-Fi Protection uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.

DATA COLLECTED

Data collected and feedback by SDK

Data includes:
- Device model
- OS version
- App version
- Number of users and sessions
- Session duration
- Operating systems
- Device models
- ISP carrier name
- Location
- First launch data
- App launch data
- App updates
- In-app purchases
- In-app status information
- In-app events
- License status
- Features use and operations (events and screens)

CONSOLE LOCATION

First time launch > Privacy and Personal Data Collection Disclosure

Main page > Settings

CONSOLE SETTINGS
  • First time launch > Privacy and Personal Data Collection Disclosure > I agree to share anonymous usage data to help improve this app

  • Main page > Settings > Help Improve This App

    Help Improve This App

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Log Collection
(Crash report collected by third-party service: HockeyApp)
DESCRIPTION

Product logs are necessary to solve problems reported by our customers.

Manual log collection is only used when the support center requests the logs.

Crash / issue logs (auto-feedback) collects the crash / issue logs in real-time for problems where there may be a timing issue and logs may be difficult to collect manually.

DATA COLLECTED

Device model name
OS version
App version
Network connection status
Gateway BSSID
ISP carrier name
IP address
Country
TMPWP logs
TMPWP and system crash logs

CONSOLE LOCATION

First time launch > Privacy and Personal Data Collection Disclosure

Main page > Settings

CONSOLE SETTINGS
  • First time launch > Privacy and Personal Data Collection Disclosure > I agree to share anonymous usage data to help improve this app

    Privacy and Personal Data Collection Disclosure

  • Main page > Settings > Share Crash Data with Trend Micro

    Share Crash Data with Trend Micro

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