Welcome to Support

Premium Security can be installed on multiple devices (Windows, Mac, Android and iOS device)

New version released last September 13, 2017

If you have downloaded and installed your program after that date, then you're probably using the latest version. See how to check if you're running the latest version

If you have the program installed prior to September 13, download and install the latest version for FREE.

Get the Free Upgrade Now!

Try Premium Security for 30 days. Click here.

Hot Topics

I am getting a "Restart Required" notification from my Trend Micro Security program.
The Trend Micro System Tray icon is stuck at "Now Scanning"
I am getting a "Protection Disabled" message on my Trend Micro Security program.
I am unable to open my Trend Micro Security program.
My Trend Micro Security scan hangs and does not finish.
I am getting a "Connect to the Internet" message on my Trend Micro Security program.
I am experiencing a slow computer performance due to high CPU or memory usage of CoreServiceShell.exe process of my Trend Micro program.

Technical Topics

How do I scan my computer?
I am getting “ Please approve changes” from my Trend Micro Security program.
I cannot find my Trend Micro program after I received a prompt to upgrade.
I am getting “Restart Required” message when upgrading to the latest version.
My Trend Micro Security asks to remove a conflicting program during installation.
Can I still use Trend Micro with Windows XP and Windows Vista?


Non Technical Topics

Easy Setup


Three (3) easy steps to install Premium Security!

Download your Premium Security installer here.
Double-click the installer and follow the prompts to install the program.
Register your computer using your Trend Micro account.
Protect other devices:

Windows Mac Android iOS

Need help with your subscription?


Trend Micro Account FAQs

Get answers to frequently asked questions about your Trend Micro Account.


Find my Order

Check the status of your orders and online purchases.


Our partner retailers

Find a Trend Micro Security partner store near you.


Online store FAQs

Get answers to frequently asked questions regarding online purchases.

Featured Topics

Say “No” to Ransomware

Learn how Trend Micro™ Premium Security protects you against ransomware.


Don’t be a victim of Technical Support Scams

Know what you need to know about suspected third party Technical Support Scam.

Report a possible Technical Support Scam. Contact Support.


Virus & Threat Help


Free Tools

Get free protection from malware and web threats.


Best Practices

Follow tips and advices to prevent virus infection on your computer.


Website Safety Check

Verify if the website you visited is safe.


Threat Encyclopedia

Get information about threats prevented by Trend Micro.



Watch how Trend Micro protects you from threats


Prevent man-in-the-middle attacks with Trend Micro Security


Do you have any questions about your Trend Micro Home and Home Office products?

Let me answer these through our Facebook Messenger account!
Just leave me a message, anytime.

You can also catch me online at these times:
Sundays through Thursdays, 11:00 AM to 11:00 PM (PST)

Let me answer these through our Facebook Messenger account!
Just leave me a message, anytime.

You can also catch me online at these times:
Mondays through Fridays, 4:00 AM - 4:00 PM (AEST)

Start Chat!

or visit our facebook page.

New Features and Enhancements

Latest Feature: Mute Mode

Stops non-critical notifications while you are doing an important task.

Enhanced: Folder Shield

Prevents ransomware from maliciously encrypting your files.
NOW offers protection for multiple folders.

Watch how these powerful features work:


Complete Protection

Web Threat Protection

Stops ransomware and other threats before they reach your PC.


Secure Browser

Ensures all online banking transactions are legitimate.


Privacy Scanner

Protects your Social Media accounts.


Parental Controls

Lets your children explore safely while restricting time and access.


Protect all devices

Provides optimum protection to your PC, Mac, and mobile devices.


PC Health Checkup

Fixes common PC problems and optimizes performance.



Product Guide

Learn more about Trend Micro™ Premium Security and its features. Get the comprehensive manual now.


Need Additional Help?

Our Support Team is ready to help you with your concerns.

or click here for Phone, Email and Community Support.