Getting BSOD in Windows 10 Fall Creators Update with Trend Micro Security

  • Solution ID: 1118594
  • Last Updated: Oct. 24, 2017 1:10 AM (PST)
  • Applies to: Antivirus+ Security - 2018;Antivirus+ Security - 2017;Internet Security - 2018;Internet Security - 2017;Maximum Security - 2018;2017;Premium Security - 2018;Premium Security - 2017;
  • Getting BSOD in Windows 10 Fall Creators Update | Trend Micro Security

Know what to do when you encounter Blue Screen of Death (BSOD) when installing Trend Micro Security or during Windows 10 Fall Creators Update.


To resolve this issue, do the following based on your scenario:

BEFORE YOU PROCEED:

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SCENARIO 1: Your computer updates to Windows 10 KB4043961, then encounters BSOD while installing Trend Micro Security 2018
SCENARIO 2: Your Trend Micro Security 2018 is installed, then the computer updates to Windows 10 KB4043961
SCENARIO 3: Your Trend Micro Security 2017 is installed, then the computer updates to Windows 10 KB4043961