Password Manager for Desktop v5.x Data Collection Disclosure

  • Solution ID:1123164
  • Last Updated:Jul. 15, 2019 9:53 PM (PST)
  • Applies to:Password Manager - 5.X;
  • Data Collection Disclosure | Password Manager 5.x | Desktop | English

This article outlines the following Password Manager for desktop features that collect data, the data transmitted, and how it can be configured.


Default Collection

Password Manager v5.x automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.


Account and License
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect this data, the user should NOT sign in, and they should NOT create a Trend Micro Account when using Password Manager.

DATA COLLECTED

Account Profile:
- AccountID
- First name
- Last name
- Phone
- Locale
- CountryID
IP address
Activation Key
HiddenSN (License Serial Number)
Order Number

CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

[Back to top]


Cloud Sync
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect this data, the user should NOT sign in, and they should NOT create a Trend Micro Account when using Password Manager.

DATA COLLECTED

IP address
URL
Trend Account email
First name
Last name

CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

[Back to top]


Password Manager main console, browser extension, and web portal
DESCRIPTION

This data is collected to improve usability and customer experience.

When a user visits Password Manager’s main console, the browser extension UI, or the web portal, the Password Manager console URL and the client IP will be transmitted to the Trend Micro backend.

If the user don’t want this data to collected, please don’t connect to Password Manager main console and uninstall the application from your device.

DATA COLLECTED

URL
IP address

CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

[Back to top]


Configurable Features

Password Manager v5.x includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.


Password recording / retrieval
DESCRIPTION

This data is collected to improve usability and customer experience.

When a user pulls up their password when visiting a website, Password Manager will transmit that website URL to the Trend Micro backend.

To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page prior to the above action.

DATA COLLECTED

URL

CONSOLE LOCATION

Management Console > Settings > Others > Feedback

CONSOLE SETTINGS
  • Management Console > Settings > Others > Feedback > Help make Password Manager better

    Help make Password Manager better

[Back to top]


Password recording
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their encrypted data, the user should NOT click the Save Now button when the dialog appears, and they should close this dialog box.

DATA COLLECTED

Encrypted user website login ID
Encrypted password
Plain text URL

CONSOLE LOCATION

Open browser > visit website sign in page (ex: Facebook) > type website account name and password

CONSOLE SETTINGS
  • Open browser > visit website sign in page (ex: Facebook) > type website account name and password > click Save Now button

    Save Now

[Back to top]


Passwords
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.

DATA COLLECTED

Encrypted user website login ID
Encrypted password
Plain text URL

CONSOLE LOCATION
  • Management Console > Passwords
  • Password Manager browser extension
CONSOLE SETTINGS
  • OPTION 1: Management Console > Passwords > '+' icon

    Add Password - Desktop

    Add an entry

  • OPTION 2: Password Manager browser extension > '+' icon

    Add Password - Mobile

    Add an entry

[Back to top]


Secure Notes
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.

DATA COLLECTED

Encrypted user notes

CONSOLE LOCATION

Management Console > Secure Notes

CONSOLE SETTINGS
  • Management Console > Secure Notes > '+' icon

    Add Secure Note

    Add an entry

[Back to top]


Form Filling
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.

DATA COLLECTED

Encrypted user website form data:
- Title
- Name
- Gender
- Birthday
- Company
- Job title
- Phone
- Fax
- Email
- Website
- Mailing address
- Credit card number
- Credit card name
- Credit card expiration date
- Credit card security code

CONSOLE LOCATION

Management Console > Form Filling

CONSOLE SETTINGS
  • Management Console > Form Filling

    Form Filling

[Back to top]


Troubleshooting logs
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect their data, the user should NOT click the Collect Logs button and they should close this dialog box.

DATA COLLECTED

Trend Account email
Product debug logs and dumps
Windows system information
Windows system event logs

CONSOLE LOCATION
  • Windows: Windows Start Menu > Password Manager > Password Manager Diagnostic Toolkit
  • MAC: MAC Launchpad > Trend Micro Password Manager Diagnostic Toolkit
CONSOLE SETTINGS
  • WINDOWS:
    Windows Start Menu > Password Manager > Password Manager Diagnostic Toolkit > Collect Logs

    Troubleshooting Logs - Windows

  • MAC:
    MAC Launchpad > Trend Micro Password Manager Diagnostic Toolkit > Collect Logs

    Troubleshooting Logs - Mac

[Back to top]


Feedback
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect the IP address, the user should NOT use this feature.

If the user does not want Password Manager to collect the email address, the user can leave the email address field empty when filling out the feedback form.

DATA COLLECTED

IP address
Email address

CONSOLE LOCATION
  • Management Console
  • Browser extension
CONSOLE SETTINGS
  • OPTION 1: Management Console > Feedback button

    Add Feedback - Desktop

    Add an entry

  • OPTION 2: Click browser extension > Give Feedback

    Add Feedback - Mobile

    Add an entry

[Back to top]


Google Analytics
DESCRIPTION

Google Analytics data is used to improve user experience.

To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page.

DATA COLLECTED

Data collected and returned by SDK

CONSOLE LOCATION

Management Console > Settings > Others > Feedback

CONSOLE SETTINGS
  • Management Console > Settings > Others > Feedback > Help make Password Manager better

    Help make Password Manager better

[Back to top]