Password Manager for Mobile v5.x Data Collection Disclosure

  • Solution ID:1121823
  • Last Updated:Feb. 18, 2019 11:20 PM (PST)
  • Applies to:Password Manager - 3.8;
  • Data Collection Disclosure | Password Manager 5.x | English

This article outlines the following Password Manager for mobile devices features that collect data, the data transmitted, and how it can be configured.


Password Manager v5.0 includes the following modules which, when enabled, will cause the corresponding data to be transmitted to Trend Micro.

Each of these modules can be disabled as shown below:


Account and Cloud Sync
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect this data, the user should NOT sign in, and should NOT create a Trend Micro Account.

DATA COLLECTED

Trend Account email
Password
First Name
Last Name
Language
Phone Number (Japan only)
IAP information (including IAP token, Purchase time, Activation Key)

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Passwords
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this page..

DATA COLLECTED

Encrypted user website login ID
Encrypted password
Plain text URL

CONSOLE LOCATION

Main UI

CONSOLE SETTINGS
  • Main UI > Tap + button > select website or app

    Add a new password

    Add Password

    Save Password

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Secure Notes
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this page.

DATA COLLECTED

Encrypted user notes, including:
- Bank Accounts
- Membership Cards
- Contacts
- Other Notes
- Credit Card
- Passport

CONSOLE LOCATION

Main UI > Secure Note

CONSOLE SETTINGS
  • Main UI >Secure Notes > select template > tap + button

    Other Notes

    Add Other Note

    Add New Note

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Personal Details
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this page.

DATA COLLECTED

Encrypted user website form data:
- Title
- Name
- Gender
- Birthday
- Company
- Job title
- Phone
- Fax
- Email
- Website
- Mailing address
- Credit card number
- Credit card name
- Credit card expiration date
- Credit card security code

CONSOLE LOCATION

Main UI > Tools > Personal Details

CONSOLE SETTINGS
  • Main UI > Tools > Personal Details

    Personal Details

    Add Personal Details

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Troubleshooting logs
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect their data, the user should NOT tap the button and they should close this page.

DATA COLLECTED

Trend Account email
Product debug logs and dumps

CONSOLE LOCATION

Main UI > Settings

CONSOLE SETTINGS
  • Main UI > Settings > Send Troubleshooting Logs to Trend Micro

    Send Troubleshooting Logs to Trend Micro

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Feedback
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect the IP address, the user should NOT use this feature.

If the user does not want Password Manager to collect the email address, the user can leave the email address field empty when filling out the feedback form.

DATA COLLECTED

IP address
Email address

CONSOLE LOCATION

Main UI > Settings

CONSOLE SETTINGS
  • Main UI > Settings > Give Feedback

    Give Feedback

    Send Feedback

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You may optionally help improve Password Manager by enabling the following functions to collect system information, product information, and user behaviors inside this app.

Integrated modules from third-party service provider:
Google Analytics, Amazon Mobile Analytics / Pinpoint, AppsFlyer, Google Firebase
DESCRIPTION

Password Manager uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.

To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page.

DATA COLLECTED

Data collected and returned by SDK

Data includes:
- Device model
- Operating system version
- App version
- Number of users and sessions
- Session duration
- Operating systems
- Device models
- ISP carrier name
- Location
- Domain
- First launch data
- App launch data
- App updates
- In-app purchases
- In-app status
- In-app events
- License status
- Feature usage and operations (events and screens)

CONSOLE LOCATION
  • First time launch > Privacy and Personal Data Collection Disclosure
  • Main UI > Settings
CONSOLE SETTINGS
  • First Time Launch > Privacy and Personal Data Collection Disclosure > I agree to share anonymous usage data to help improve this app

    Privacy and Personal Data Collection Disclosure

    I agree to share anonymous usage data to help improve this app

  • Main UI > Settings > Help Improve This App

    Help Improve This App

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Password recording / retrieval
(Android only)
DESCRIPTION

Password Manager uses this data to improve product stability, usability, and performance.

Marketing activities are based on this data.

When a user pulls up their password when visiting a website, Password Manager will transmit that website URL to the Trend Micro backend.

To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page prior to the above action.

DATA COLLECTED

URL
(Android only)

CONSOLE LOCATION

Main UI > Settings

CONSOLE SETTINGS
  • Main UI > Settings > Help Improve This App

    Help Improve This App

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Crash report collected by HockeyApp
DESCRIPTION

This data is collected for troubleshooting purposes.

Visit: https://support.hockeyapp.net/kb/app-management-2/what-data-is-collected-with-the-hockeysdks-2 for more information.

DATA COLLECTED

App launch & crash times
App package name & version
OS name & version
Device model & CPU type
Product debug logs and dumps

CONSOLE LOCATION
  • First time launch > Privacy and Personal Data Collection Disclosure
  • Main UI > Settings
CONSOLE SETTINGS
  • First Time Launch > Privacy and Personal Data Collection Disclosure > I agree to share anonymous usage data to help improve this app

    Privacy and Personal Data Collection Disclosure

    I agree to share anonymous usage data to help improve this app

  • Main UI > Settings > Help Improve This App

    Help Improve This App

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