Password Manager for Mobile v3.8 Data Collection Disclosure

  • Solution ID:1119963
  • Last Updated:Jun. 14, 2018 1:52 AM (PST)
  • Applies to:Password Manager - 3.8;
  • Data Collection Disclosure | Password Manager | Mobile

This article outlines the following Password Manager for mobile devices features that collect data, the data transmitted, and how it can be configured.


Password Manager v3.8 includes the following modules which, when enabled, will cause the corresponding data to be transmitted to Trend Micro.

Each of these modules can be disabled as shown below:

 

Account and License
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect this data, the user should NOT sign in, and they should NOT create a Trend Micro Account when using Password Manager.

The user can choose Try Now from the product welcome page, and the data will not be collected.

DATA COLLECTED

Account Profile:
- AccountID
- First name
- Last name
- Phone
- Location
- CountryID
IP address
Activation Key
HiddenSN (License Serial Number)
Order Number

CONSOLE LOCATION
  • Welcome Page > Sign in now
  • Welcome Page > Try Now
CONSOLE SETTINGS
  • Welcome Page > Try Now

    Try Now

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Cloud Sync
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect this data, the user should NOT sign in, and they should NOT create a Trend Micro Account when using Password Manager.

The user can choose Try Now from the product welcome page, and the data will not be collected.

DATA COLLECTED

IP address
URL
Trend Account email
First name
Last name

CONSOLE LOCATION
  • Welcome Page > Sign in now
  • Welcome Page > Try Now
CONSOLE SETTINGS
  • Welcome Page > Try Now

    Try Now

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Crash report collected by HockeyApp
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

Visit:
https://support.hockeyapp.net/kb/app-management-2/what-data-is-collected-with-the-hockeysdks-2 for more information.

DATA COLLECTED

Trend Account Email
Product debug logs and dumps

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Password recording / retrieval
DESCRIPTION

This data is collected to improve usability and customer experience.

When a user pulls up their password when visiting a website, Password Manager will transmit that website URL to the Trend Micro backend.

To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page prior to the above action.

DATA COLLECTED

URL

CONSOLE LOCATION

Main UI > Side bar > Settings

CONSOLE SETTINGS
  • Main UI > Side bar > Settings > Help make Password Manager better

    Side Bar

    Settings

    Help make Password Manager better

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Password recording
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their encrypted data, the user should NOT tap the Save button when the dialog appears, and they should close this dialog box.

DATA COLLECTED

Encrypted user website login ID
Encrypted password
Plain text URL

CONSOLE LOCATION

Main UI > Tap + button > Visit website sign in page (for example: account.trendmicro.com)

CONSOLE SETTINGS
  • Main UI > Tap + button > Visit website sign in page (for example: account.trendmicro.com) > Type website account name and password > Tap Submit button on website

    Add a password

    visit website

    Submit/Save

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Passwords
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.

DATA COLLECTED

Encrypted user website login ID
Encrypted password
Plain text URL

CONSOLE LOCATION

Main UI > Tap + button > Choose any website from this template

CONSOLE SETTINGS
  • Main UI > Tap + button > Choose any website from this template

    Add a password

    Add password

    Add new password

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Secure Notes
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.

DATA COLLECTED

Encrypted user notes, including:
- Bank Accounts
- Membership Cards
- Contacts
- Other Notes
- Credit Card
- Passport

CONSOLE LOCATION

Main UI > Side bar > Secure Note

CONSOLE SETTINGS
  • Main UI > Side bar > Secure Notes > Select Template > Tap + button

    Side Bar

    Secure Notes

    Other Notes

    + button

    Add new note

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Form Filling
DESCRIPTION

This data is collected to improve usability and customer experience.

If the user does not want Password Manager to collect their data, the user should NOT provide any data here, and they should close this dialog box.

DATA COLLECTED

Encrypted user website form data:
- Title
- Name
- Gender
- Birthday
- Company
- Job title
- Phone
- Fax
- Email
- Website
- Mailing address
- Credit card number
- Credit card name
- Credit card expiration date
- Credit card security code

CONSOLE LOCATION

Main UI > Side bar > Form Filling

CONSOLE SETTINGS
  • Main UI > Side bar > Form Filling

    Side Bar

    Form Filling

    Form Filling Menu

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Troubleshooting logs
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect their data, the user should NOT tap the button and they should close this dialog box.

DATA COLLECTED

Trend Account email
Product debug logs and dumps

CONSOLE LOCATION

Main UI > Side bar > Settings

CONSOLE SETTINGS
  • Main UI > Side bar > Settings > Send Troubleshooting Logs to Trend Micro

    Side Bar

    Settings

    Send Troubleshooting Logs to Trend Micro

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Feedback
DESCRIPTION

This data is collected to identify customer accounts for support purposes.

If the user does not want Password Manager to collect the IP address, the user should NOT use this feature.

If the user does not want Password Manager to collect the email address, the user can leave the email address field empty when filling out the feedback form.

DATA COLLECTED

IP address
Email address

CONSOLE LOCATION

Main UI > Side bar > Settings

CONSOLE SETTINGS
  • Main UI > Side bar > Settings > Give Feedback

    Side Bar

    Settings

    Give Feedback

    Share your thoughts

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Integrated modules from third-party service provider:
Google Analytics, Google Firebase, Amazon Mobile Analytics / Pinpoint, AppsFlyer
DESCRIPTION

These data are used to improve user experience.

To opt-out, the user should uncheck the Help make Password Manager better box in the Settings page.

DATA COLLECTED

Data collected and returned by SDK

CONSOLE LOCATION

Main UI > Side bar > Settings

CONSOLE SETTINGS
  • Main UI > Side bar > Settings > Help make Password Manager better

    Side Bar

    Settings

    Help make Password Manager better

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