"Unable to Help with Your Passwords" error message appears when clicking the Password Manager Toolbar on your browser

  • Solution ID:1111717
  • Last Updated:Jun. 20, 2019 9:58 PM (PST)
  • Applies to:Password Manager - All;
  • "Unable to Help with Your Passwords" | Error Message | Password Manager

This article will show you what to do if "Unable to Help with Your Passwords" error message appears when you clicked the Password Manager Toolbar.

This can happen due to the following reasons:

  • You are not yet signed in to your Trend Micro account
  • Your Password Manager is not running properly or not installed

On some computers, Password Manager may take 3 to 5 minutes to load completely. For Password Manager browser extension, it might take 30 seconds before it loads properly. If issue persists, follow the recommended solutions below.


SCENARIO 1: Getting "Unable to Help with your Password" error message with Sign In button
SCENARIO 2: Getting "Unable to Help with your Password" error message without Sign In button
 

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