Password Manager is not saving password and not opening a secure browser

  • Solution ID: 1060850
  • Last Updated: Nov. 06, 2017 12:08 AM (PST)
  • Applies to: Password Manager - All;
  • Password Manager is not asking to save my password | Trend Micro

Password Manager is not asking you to save your password and is not opening a secure browser even if the sites are supported and included in the Password Manager Pattern Support List.

 

This can happen because of the following:

  • A program engine or component is corrupted
  • The Password Manager Pattern Support List is not yet updated

To resolve the issue, follow the steps below:

Reset your browser settings

To reset your browser settings, follow the steps by selecting which of these browsers you have on your computer.

For Windows computer
For Mac computer
Clear the temporary internet files

To clear your temporary internet files, follow the steps by selecting which of these browsers you have on your computer.

For Internet Explorer
For Google Chrome
For Mozilla Firefox
For Safari
Make sure PwmSvc.exe is running

To check, follow the steps below.

  1. Press CTRL + ALT + DEL on your keyboard.
  2. Click Start Task Manager. The Windows Task Manager window will appear.
  3. Click the Processes tab.
  4. Check if PwmSvc.exe is running.

    Windows Task Manager

If PwmSvc.exe is not running in the Task Manager, refresh all the modules of Password Manager program. Follow the steps below:
  1. Go to C: > Program Files > Trend Micro > Password Manager > SupportTool.exe..
  2. Click Yes when the User Account Control window appears.
  3. Click the Components tab.
  4. Click Stop all Components and wait for the other buttons to become grayed out.
  5. Once all the buttons are already available, click Start all Components.
  6. Close the Password Manager Diagnostic window.
Enable the Password Manager add-ons

To enable the password manager add-ons, follow the steps by selecting which of these browsers you have on your computer.

Note: Password Manager does not have any system tray icon.

For Internet Explorer
For Google Chrome
For Mozilla Firefox
For Safari
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