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Technical TopicsExpand All
This happens because the Parental Controls feature of your Mobile Security is turned off before the upgrade. You need to enable the Parental Controls feature of the newer version of the app to turn on your Virtual Private Network (VPN).
For complete instructions, refer to this Knowledge Base artcle: VPN icon is missing or the device's VPN is turned off after upgrading Mobile Security for iOS to the latest version.
You encounter any of the following issues when you activate your Mobile Security:
You receive the error message: "Unable to continue - Error code #98000006".
You receive the error message: "Unable to continue" after clicking Accept.
Signing in to your account creates a trial subscription instead of an existing paid subscription.
To resolve this issue, follow the instructions on this Knowledge Base article: Unable to activate Mobile Security app
Mobile Security no longer support 32-bit version of the iPhone, iPad or iPod Touch. Currently, the latest version can only be used on a 64-bit version.
Check at the back of your Apple device the exact model number, then refer to the table below to identify if your device is still supported.
Note: Models that are highlighted gray can no longer install Mobile Security.
|Device Model||Model Number on Back Case||Year Released|
|iPhone 8 Plus||A1864, A1897, A1898||2017|
|iPhone 8||A1863, A1905, A1906||2017|
|iPhone 7 Plus||A1661, A1784, A1785||2016|
|iPad Pro (9.7 inch)||A1661, A1675, A1675||2016|
|iPhone 7||A1660, A1778, A1779||2016|
|iPhone SE||A1723, A1662, A1724||2016|
|iPhone 6s Plus||A1634, A1687, A1699||2015|
|iPhone 6s||A1633, A1688, A1700||2015|
|iPad Pro (12.9 inch)||A1584, A1652||2015|
|iPad mini 4||A1538, A1550||2015|
|iPhone 6 Plus||A1522, A1524, A1593||2014|
|iPhone 6||A1549, A1586, A1589||2014|
|iPad Air 2||A1566, A1567||2014|
|iPad mini 3||A1599, A1600||2014|
|iPhone 5s||A1453, A1457, A1518, A1528, A1530, A1533||2013|
|iPad Air||A1474, A1475, A1476||2013|
|iPad mini 2||A1489, A1490, A1491||2013|
|iPhone 5c||A1456, A1507, A1516, A1529, A1532||2013|
|iPhone 5||A1428, A1429, A1442||2012|
|iPad mini||A1432, A1454, A1455||2012|
|iPad 4th gen||A1458, A1459, A1460||2012|
|iPad 3th gen||A1416, A1430, A1403||2012|
|iPhone 4s||A1431, A1387||2011|
|iPad 2||A1395, A1396, A1397||2011|
|iPhone 4||A1349, A1332||2010|
|iPhone 3GS||A1325, A1303||2009|
|iPhone 3G||A1324, A1241||2008|
Due to changes in iOS 9, wherein apps are no longer allowed to query or check other running apps, Mobile Security for iOS will no longer support app scanning. However, users can utilize the Safe Surfing feature of the app for safer Internet browsing.
Safe Surfing is a secured browser that filters and provides protection against unsafe and unwanted websites. With Safe Surfing, you can do the following:
Browse the internet with peace of mind.
Stay safe before visiting websites by Scanning a Webpage in Safari Web Browser.
Check the safety of the website by Scanning a URL before navigating to it.
Yes, you can do this using the Lost Device Protection feature of Mobile Security. Check the Lost Device Protection portal to locate your device.
Non-Technical TopicsExpand All
Activating the full version of the Mobile Security allows you to use the full features of the application for more than 7-days.
To transfer protection from another device to this device:
Connect this device to the Internet and sign in to your Trend Micro account.
From the Mobile Security Settings, tap Transfer a license to this device. This displays all the licenses available under your account.
Tap the license that you want to transfer to this mobile device. After the license transfer is successful, the protection on the original device will be disabled.
Yes, you can use the serial number of Maximum Security for your Mobile Security for iOS and Mobile Security for Android app. However, you are only entitled for a 30-day free trial of Mobile Security when you use Internet Security and Antivirus+ Security.
You can install Mobile Security on your iOS devices and Android devices. However devices running on Windows Mobile is currently not supported.
To install Mobile Security on your iPhone, iPad or iPod Touch, download the app from Apple App Store. For instructions, refer to this Knowledge Base article: Downloading, installing, and activating the full version of Mobile Security for iOS.
To install Mobile Security on your Android phones and tablet, download the app from the Google Play Store. For instructions, refer to this Knowledge Base article: Downloading, installing and activating the full version of Mobile Security for iOS.
Learn more about Trend Micro™ Mobile Security for iOS and its features. Get the comprehensive manual now.
Check if your device meets the following requirements:
- Operating System
- English, Japanese
Follow these step-by-step instructions to download, install, and activate:
- Go to App Store, then look for Trend Micro Mobile Security.
- Open Trend Micro Mobile Security, then tap Install.
- Tap Open, then follow the steps through the quick tutorial.
- Accept the license agreement.
- To activate the full version, tap Settings, then tap Buy/Activate.
Need help with your subscription?
Get answers to frequently asked questions regarding online purchases.
Check the status of your orders and online purchases.
Find a Trend Micro Security partner store near you.
Get answers to frequently asked questions about your Trend Micro Account.
New Features and Enhancements
Browse safely by filtering content when surfing the Internet using your preferred browser.
Know the overall safety status of your iOS device and get tips on how to make it more secure.
Need a hand?
Let Vanessa answer all your Trend Micro Mobile Security-related questions on Facebook Messenger.
Catch her online at these times:
North America: Sunday (11:00 AM PST) to Friday (1:00 PM PST)
Australia & New Zealand: Monday (5:00 AM AEST) to Saturday (8:00 AM AEST)
Europe: Monday (4:00 AM GMT) to Friday (9:00 PM GMT)
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