VPN icon is missing or the device's VPN is turned off after upgrading Mobile Security for iOS to the latest version

  • Solution ID: 1118682
  • Last Updated: Nov. 08, 2017 5:20 AM (PST)
  • Applies to: Mobile Security for iOS - All;
  • VPN icon is missing or the device's VPN is turned off | Mobile Security for iOS

After upgrading Mobile Security for iOS to the latest version, Virtual Private Network (VPN) icon is missing or the device's VPN is turned off.


To resolve this issue, enable the Content Shield feature. Do the following:

  1. On your iOS device, open Mobile Security app.
  2. Tap Content Shield.
  3. To enable Content Shield, tap on the check icon.