Mobile Security for Android v11.0 Data Collection Disclosure

  • Solution ID:1123242
  • Last Updated:Nov. 08, 2019 2:22 AM (PST)
  • Applies to:Mobile Security for Android - 11.X;
  • Trend Micro Mobile Security for Android Data Collection Notice | English

This article outlines the following Trend Micro Mobile Security for Android features that collect data, the data transmitted, and the locations on the product console where you can disable the features.


Default Collection

Trend Micro Mobile Security for Android automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.


First Time Auto Scan
DESCRIPTION

When launching app for the first time, after accepting data collection notices and EULA, Trend Micro Mobile Security will scan all installed apps and check the device status automatically.

DATA COLLECTED

List of installed applications
Package names
Version code
APK size

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the program from your device.

CONSOLE SETTINGS

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License Check
DESCRIPTION

Checks the status of users’ license.

DATA COLLECTED

Locale
Device model
Device country
Android ID
Email Account
IAP information:
- IAP token
- Purchase time
- Activation key

CONSOLE LOCATION

This feature cannot be disabled.

Please uninstall the application from your device.

CONSOLE SETTINGS

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Log Collector
DESCRIPTION

Product logs are necessary to solve problems reported by our customers.

Manual log collection is only used when the support center requests the logs.

Crash / issue logs (auto-feedback) collects crash / issue logs in real-time for problems where there may be timing issues and logs may be difficult to collect manually.

DATA COLLECTED

Device model name
Android OS version
Android SDK version
Package name of Trend Micro Mobile Security
Package version of Trend Micro Mobile Security
Mobile operator name
Service provider name
SIM card status
Airplane mode status
Trend Micro Mobile Security logs

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Integrated modules from third-party service providers:

- Facebook
- AppsFlyer
- Google Firebase
DESCRIPTION

Trend Micro Mobile Security for Android also uses this data to improve product stability, usability, and performance.

The following marketing activities are based on this data:
- New feature research
- User experience/ features satisfaction survey
- Promotion
- Product health monitoring
- Users behavior analysis

DATA COLLECTED

Data collected and feedback by SDK, including:
- Number of users and sessions
- Session duration
- Operating systems
- Device models
- Geography
- First launches
- App opens
- App updates
- In-app purchases

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Configurable Features

Trend Micro Mobile Security for Android includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.


Security Scan
DESCRIPTION

Security Scan leverages Trend Micro’s global database of threat-related intelligence to rapidly identify potential threats to protect users’ devices.

DATA COLLECTED

List of installed applications
Package names
Version code
APK size

CONSOLE LOCATION

Main Menu > Security Scan

CONSOLE SETTINGS
  • Main Menu > Security Scan > Settings > Disable Real-time Scan

    Enable Real-Time Scan

  • Main Menu > Security Scan > Update > Disable Auto Update

    Enable Auto Update

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Web Guard
DESCRIPTION

Web Guard collects this data to protect users from malicious web content.

List of APPs that could be protected by Web Guard.

DATA COLLECTED

URL
List of installed applications
Package names

CONSOLE LOCATION

Main Menu > Web Guard

CONSOLE SETTINGS
  • Main Menu > Web Guard > Disable Web Guard

    Web Guard - Enable Web Guard

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Pay Guard Launcher
DESCRIPTION

Protects your financial and ecommerce activities from attacks & information leakage.

DATA COLLECTED

List of installed applications
Package names
Version code
APK size

CONSOLE LOCATION

Main Menu > Pay Guard Mobile > Pay Guard Launcher

CONSOLE SETTINGS
  • Main Menu > Pay Guard Mobile > Pay Guard Launcher > Remove all of the applications at Pay Guard Launcher

    Pay Guard Launcher

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Parental Controls Website Filter
DESCRIPTION

Parental Controls collects this data to protect users from malicious web content and keeps children from accessing unwanted web content and apps.

DATA COLLECTED

URL

CONSOLE LOCATION

Main Menu > Parental Control > Website Filter

CONSOLE SETTINGS
  • Main Menu > Parental Control > Website Filter > Disable Website Filter

    Parental Control - Enable Website Filter

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Lost Device Protection
DESCRIPTION

Lost Device Protection helps locate a lost device after the user grants permission and enables the feature. Lost Device Protection can also perform a full-disk erase to prevent data theft.

DATA COLLECTED

Location
Locale

CONSOLE LOCATION

Main Menu > Lost Device Protection > Find My Android

CONSOLE SETTINGS
  • Main Menu > Lost Device Protection > Find My Android > Disable Find My Android

    Lost Device Protection

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Secret Snap
DESCRIPTION

Secret Snap takes a photo and emails it to the user when an unauthorized person tries to access their phone.

DATA COLLECTED

Photo

CONSOLE LOCATION

Main Menu > Lost Device Protection > Secret Snap

CONSOLE SETTINGS
  • Main Menu > Lost Device Protection > Secret Snap > Disable Secret Snap

    Secret Snap

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Data collected by SPN and provide monthly report
Integrated modules from third-party service providers:
- AppsFlyer
- Firebase
DESCRIPTION

Trend Micro uses this data to provide a monthly report to users who purchase multiple device licenses

Trend Micro Mobile Security for Android also uses this data to improve product stability, usability, and performance.

The following marketing activities are based on this data:
- New feature research
- User experience / features satisfaction survey
- Promotion
- Product health monitoring

Device ID is the information that help us to associate the user non-anonymous date and user behaviors.

The following activities are based on the data associate of Device ID:
- Provide the monthly report by device and user
- Analytizes / fixes the crash and issues for specific device and user
- Issue log auto-feedback by device and user
- Analytizes the user behaviors by device and user

DATA COLLECTED

Device profile report to SPN
- Scanned apps
- App risks
- Blocked calls
- Scanned URLs
- Malicious URLs
- Device model
- OS version
- Country
- Language
- Manufacturer
- SIM card
- Memory
- Battery
- CPU
- Device sensor
- Device network
- Network signal strength
- Mac address
- Power consumption
- Android system settings
- Running apps
- Device ID

Device profile report to AppFlyer/Firebase
- Device ID

CONSOLE LOCATION
  • First time launch > Privacy and Personal Data Collection Disclosure
  • Main Menu > Settings
CONSOLE SETTINGS
  • First time launch > Privacy and Personal Data Collection Disclosure > I agree to share user usage data to help improve this app

    I agree to share user usage data to help improve this app

  • Main Menu > Settings > Help Improve This App

    Help Improve This App

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