“Uninstall not successful” error appears when uninstalling Mobile Security for Android

  • Solution ID:1059073
  • Last Updated:Sep. 24, 2018 6:03 AM (PST)
  • Applies to:Mobile Security for Android - 6.0, 7, 8;
  • “Uninstall not successful” error | Mobile Security for Android

You receive "Uninstall not successful" error message when uninstalling your Mobile Security for Android. This usually appears when an application was installed as a device administrator.

To resolve this issue, disable Mobile Security before uninstalling it. Do the following:

  1. Open the device Settings, then tap Security.
    In some devices, tap Location and Security.
  2. Tap Device Administrators under the Device Administration section.
  3. Tap Trend Micro Mobile Security, then tap Deactivate.
  4. Uninstall your mobile security app.