Trend Micro's official statement for Windows 7 Consumer End of Support (EOS)

  • Solution ID:1124102
  • Last Updated:Jan. 16, 2020 12:27 AM (PST)
  • Applies to:Antivirus+ Security - 2018, Antivirus+ Security - 2019, Antivirus+ Security - 2020;Internet Security - 2018, Internet Security - 2019, Internet Security - 2020;Maximum Security - 2018, Maximum Security - 2019, Maximum Security - 2020;Premium Security - 2018, 2019, 2020;
  • Windows 7 End of Support | Trend Micro Official Statement

This article contains Trend Micro's official statement regarding Windows 7 End of Support (EOS).


Microsoft Windows 7 EOS Announcement

Microsoft made a commitment to provide 10 years of product support for Windows 7 when it was released on October 22, 2009. When this 10-year period ends, Microsoft will discontinue Windows 7 support so that we can focus our investment on supporting newer technologies and great new experiences. The specific end of support day for Windows 7 will be January 14, 2020. After that, technical assistance and software updates from Windows Update that help protect your PC will no longer be available for the product. Microsoft strongly recommends that you move to Windows 10 sometime before January 2020 to avoid a situation where you need service or support that is no longer available.

You may refer to this article for more information about Microsoft’s announcement.


Trend Micro End of Support for Windows 7

Trend Micro continues to recommend that users upgrade to the latest supported version of an OS as soon as possible, but also understands that not everyone is able to upgrade on a regular basis, especially on older machines. In order to help our consumers safely upgrade to the latest operating system, Trend Micro Security 2020 line of products and Trend Micro Password Manager can still be installed to Windows 7 machines but with limited technical support for issues that might be encountered.


Trend Micro Security Program After End of Support Date

While our security products can be installed on Windows 7, we encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security.


Compatible Trend Micro Security Programs on Windows 7

Only the following programs can be installed on your computer running on Windows 7:

Serial Number Starts with an 'X'

Maximum Security 2020

Serial Number Starts with a 'P'

Internet Security 2020

Serial Number Starts with an 'A'

Antivirus+ Security 2020

Password Manager

Download Installer


Encountered an Issue with the Trend Micro Security program

After the End of Support date, we will provide limited technical support for issues encountered on Windows 7. Windows 7 users can visit our Support Website for technical solutions or can consider upgrading to the latest operating system to stay protected.


Upgrade to the latest operating system version

According to Microsoft, to take advantage of the latest hardware capabilities, they recommend moving to a new PC with Windows 10. As an alternative, compatible Windows 7 PCs can be upgraded by purchasing and installing a full version of the software.

For more information, you may refer to this article on how to upgrade to Windows 10.