[TM Advisory] Technical Support Scams posing as Trend Micro Support

  • Solution ID:1122520
  • Last Updated:Sep. 19, 2019 2:04 AM (PST)
  • Applies to:Generic - All;
  • [TM Advisory] Technical Support Scams posing as Trend Micro Support

Trend Micro would like to alert customers and the general public about sophisticated technical support scams targeting our users. These scammers impersonate us online and scam our customers.


TREND MICRO OFFICIAL STATEMENT

Trend Micro is not affiliated in any way with these technical support scam companies. Trend Micro support is free to all our customers. We never cold call or demand money from our customers. To ensure that your transaction is secure, purchase our products through our official site or authorized resellers only.


How do tech support scams work?

The would-be scammers will make unsolicited calls to their target several times, claiming they are technical support representatives from well-known software companies (e.g. Microsoft or security antivirus companies like Norton, McAfee or even Trend Micro). Other methods may include advertising technical support on the web offering to fix computer problems or sell software licenses.

These representatives will try to convince users into believing that they can fix issues or malware problems and often request that you allow remote access to your computer. Once this remote access has been established, these third parties have the freedom to install malware of their own or perform other malicious activities to essentially hijack your computer and hold it for ransom unless they are paid a certain “fee” for services.


What should I do if I realize I have been scammed?

If you believe that you may have already fallen for a third party scam by telephone, do the following:

  • If you are able, uninstall or delete programs or applications installed by the suspicious third party support. If you utilize backups or snapshot images (such as Windows System Restore), try reverting to a previous restore point or backup taken before the questionable call or session.
  • If you provided any passwords, change them immediately on all sites or areas you may have used them.
  • If you already provided your credit card information, you should contact your issuing bank and request a fraud investigation and/or reverse the charges.

IMPORTANT:

Report any Technical Support Scams you encountered through our Trend Micro Technical Support for assistance.


How do I prevent this from happening?

Use our official technical support options which can be found here: Home and Home Office Support.

For more information about Technical Support Scams, you may read this article:
Frequently Asked Questions (FAQ) about Suspected Third Party Technical Support Scams.

For any inquiries or if you were affected by a similar issue, contact us at:

  • Australia Official Support Phone Number: 1300 305 289 (AEDT Monday to Friday, 7 AM - 7 PM)
  • New Zealand Official Support Phone Number: 0800 507 901 (AEDT Monday to Friday, 8 AM - 8 PM)

Visit our Official Online Stores:

Download Trend Micro Security - Official Download Link: www.trendmicro.com/downloadme

For any inquiries or if you were affected by a similar issue, contact us at:

  • United States and Canada Official Support Phone Number: 1 (800) 864-6027 (Monday to Friday, 5 AM - 5 PM PST)

Visit our Official Online Store:

Download Trend Micro Security - Official Download Link: Trend Micro Download Center