[Hotfix] "DPC Watchdog Violation" BSOD error message appears when Trend Micro Security is enabled

  • Solution ID:1121872
  • Last Updated:Jan. 23, 2019 1:55 AM (PST)
  • Applies to:Antivirus+ Security - 2019;Internet Security - 2019;Maximum Security - 2019;Premium Security - 2019;
  • Hotfix | "DPC Watchdog Violation" BSOD | Trend Micro Security

After you installed Trend Micro Security on your computer, you encounter the following Blue Screen of Death (BSOD) error message:

"DPC Watchdog Violation"

 

This issue occurs when Trend Micro Security Software uses the same kernel resource as other apps to scan files more efficiently. Because some apps do not use a buffering mechanism to open files, your computer may stop responding during a scan.


BEFORE YOU PROCEED:

To install this hotfix, you must log onto your computer using an account with administrator privileges. If you have installed software on your computer before, you probably have these privileges.

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

This hotfix can also be used to when your computer ...
- experiences High Disk Usage when Trend Micro Security is enabled.
- is not responding when Trend Micro Security is enabled.

To resolve this issue, do the following:

  1. Make sure your Trend Micro Security program is not running on your computer..
    1. Right-click the Trend Micro icon in the System Tray (near the clock at the bottom right part of the screen).

      If you do not see the System Tray icon, click the arrow button to show the rest of the icons.

    2. Select Exit.

    3. Wait for Trend Micro icon in the System Tray (near the clock at the bottom right part of the screen) to disappear.

      Once the icon disappears, Trend Micro is now disabled.

  2. Click the button below to download the hotfix:

    Download Hotfix

  3. Double-click Ti_1500_win_en_AMSP60_hfb1278.exe to run the hotfix.
  4. Read and accept the License Agreement, then click Next.
  5. Click Install.
  6. When a warning window appears, click OK.
  7. Restart your computer.

To ensure your computer has the latest protection, download the Trend Micro Security update immediately after installing this hotfix.