[Hotfix] BSOD during computer sleep mode after upgrading your Trend Micro Security to the latest version

  • Solution ID:1121200
  • Last Updated:Oct. 16, 2018 2:24 AM (PST)
  • Applies to:Antivirus+ Security - 2019;Internet Security - 2019;Maximum Security - 2019;Premium Security - 2019;
  • Hotfix | BSOD during Sleep mode

Your computer might crash or experience BSOD after being idle for a certain period of time.


To resolve the issue, do the following:

BEFORE YOU PROCEED:

To install this hotfix, you must log onto your computer using an account with administrator privileges. If you have installed software on your computer before, you probably have these privileges.

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

  1. Temporarily disable your Trend Micro program, follow the steps below:
    OPTION 1: Turn off Trend Micro Security software from the System Tray
    OPTION 2: Turn off Trend Micro Security software using the Diagnostic Toolkit
  2. Click the button below to download the hotfix:

    Download Hotfix
  3. Double-click the Ti_1500_win_en_AMSP60_hfb1248.exe file once the download is complete.
  4. Accept the License Agreement, then click Next.
  5. Click Install.
  6. When a warning window appears, click OK.
  7. Restart your computer.