Uninstalling Trend Micro Security software using the Uninstall Tool

  • Solution ID:1115650
  • Last Updated:Jan. 30, 2019 2:01 AM (PST)
  • Applies to:Antivirus+ Security - 2017;2018, 2019;Internet Security - 2017;Internet Security - 2018;Internet Security - 2019;Maximum Security - 2017;Maximum Security - 2018;Maximum Security - 2019;Premium Security - 2017;Premium Security - 2018;Premium Security - 2019;
  • Uninstall using Uninstall Tool | Trend Micro Security

You encounter any of the following issues with your Trend Micro Security software:

  • You are having permission issues when upgrading to the latest Trend Micro Security software.
  • Serial Number is asked repeatedly during installation.
  • Continuous "Restart Required" error message appears when installing your Trend Micro Security software.
  • You are having issues uninstalling your Trend Micro Security.

BEFORE YOU PROCEED:

Need help in reinstalling your Trend Micro Security program? Refer to this Knowledge Base article for instructions:
Reinstalling the latest version of Trend Micro Security program using the Reinstall Tool

Need help in uninstalling Trend Micro Security software on your Mac? Refer to this Knowledge Base article for instructions:
Uninstalling Antivirus for Mac

If you need to uninstall Trend Micro Business and Enterprise products, contact Trend Micro Businees Support Portal.

To run the Uninstall Tool, you must log onto your computer using an account with administrator privileges.
If you have installed software on your computer before, you probably have these privileges.

Run the Uninstall Tool to remove the remnants of your previous installation. Do the following:

  1. Download the Uninstall Tool by clicking the download button below:

    Download Uninstall Tool

  2. Double-click Ti_150_win_en_Tool_UninstallTool_hfb0005.exe to run the tool.

    Click Yes when the User Account Control Window appears.

  3. Read the License Agreement, click I accept the terms of the license agreement, then click Next.
  4. Click Install.
  5. Wait for the uninstall tool to finish the installation, then click OK.
  6. Click Uninstall Software.
  7. Enter the captcha characters, then click Continue.
  8. Click Uninstall.
  9. Click Yes when prompted to restart your computer.

After your computer restarts, your Trend Micro Security will be successfully removed.

If the Trend Micro Security software remains installed after restarting the computer, proceed to
Uninstalling Trend Micro Security using the Diagnostic Toolkit.