"Installation Incomplete... Error code: #1603, 3002, 0xe01a000f" error message appears when installing Trend Micro Security software

  • Solution ID:1104103
  • Last Updated:Sep. 06, 2019 9:55 PM (PST)
  • Applies to:Antivirus+ Security - 2018, Antivirus+ Security - 2019;Antivirus+ Security - 2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;2019;2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • "Installation Incomplete... Error code: #1603, 3002, 0xe01a000f" | Error Message | Trend Micro Security

You receive the following error message when installing your Trend Micro Security software:

Installation Incomplete... Error code: #1603, 3002, 0xe01a000f error message

"Installation Incomplete.
The computer has not started running a service needed by the installer.
(error code: #1603, 3002, 0xe01a000f)

No changes have been made to your computer."


This happens when any of the following dependency services is not running:

  • Base Filtering Engine (service name: BFE)
  • Cryptographic Services (service name: CryptSvc)


We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

To resolve the issue, do the following:

Run Firewall Recovery Tool

To run the Firewall Recovery Tool, refer to this Microsoft Support Knowledge Base article for instructions:
Automatically diagnose and fix problems with Windows Firewall.

Install your Trend Micro Security

Installing your Trend Micro program program, refer to this Knowledge Base article for instructions:
Installing the latest version of Trend Micro Security program.


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