Taking a screenshot to send to Trend Micro Technical Support

  • Solution ID:1054118
  • Last Updated:Aug. 22, 2019 5:25 AM (PST)
  • Applies to:Antivirus for Mac - 2018;Antivirus+ Security - 2018;Antivirus+ Security - 2019;Antivirus+ Security - 2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Mobile Security for Android - All;Mobile Security for iOS - All;Password Manager - All;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Taking screenshots needed by Technical Support | Trend Micro Security

This article shows you how to take screenshots that you can send to Trend Micro Technical Support.

When troubleshooting different issues, especially those with error messages, you may be asked to send a screenshot (also known as a screen capture) of the error message to Trend Micro Technical Support.

For instructions on how to take a screenshot, choose your Operating System below:

For Windows 8.1/10
For Windows 7
For Apple Mac
For iOS
For Android (4.0 or higher)


To contact our Technical Support team, refer to this Knowledge Base article:
Contact Trend Micro Technical Support.