How to scan your Windows™ PC

  • Solution ID:1059041
  • Last Updated:Jan. 14, 2020 11:00 PM (PST)
  • Applies to:Antivirus+ Security - 2018;Antivirus+ Security - 2019;Antivirus+ Security - 2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;2019;2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • How to scan your computer | Trend Micro Security

Trend Micro security software can keep your computer protected in "real-time," so you do not need to start a scan to remove malicious software. However, if your computer performs poorly due to a possible infection, you can still run a scan at any time.

This article teaches you how to perform a scan on your computer for malicious software using your Trend Micro Security software.


To perform a scan, click on the type of scan you want:

Real-Time Scan
Quick Scan
Full Scan
Custom Scan
Scheduled Scan
Manual Scan


Real-Time Scan

This type of scan is automatically performed by the program in the background while the computer is being used.

There is no additional configuration needed to perform the real-time scan since it is set automatically when you installed your Trend Micro program.

However, if you want to perform a real-time scan for compressed files, do the following:

  1. Open the main console of your Trend Micro Security sofware. Do any of the following:
    • Double-click the Trend Micro icon on your desktop
    • Double-click the Trend Micro system tray icon
  2. Click Settings.

    Main_Console_Settings_Trend_Micro_Security

  3. Click Scan Preferences.
  4. Tick the box for Enable a real-time scanning for compressed files (like ZIP files).

    Settings_Enable_Real_Time_Scan_Trend_Micro_Security

  5. Click Apply , then click OK to save the changes.


Quick Scan

This type of scan performs instant checking for security threats. It searches the places where this malicious software is most likely to hide in your computer.

To perform a Quick Scan, follow the steps below:
  1. Open the main console of your Trend Micro Security software. Do any of the following:
    • Double-click the Trend Micro icon on your desktop
    • Double-click the Trend Micro system tray icon
  2. Click the arrow beside Scan.

    Scan_Options_Trend_Micro_Security
  3. Select Quick Scan.

    Main_Console_Quick_Scan_Trend_Micro_Security

     

    The scan window should appear. Wait for the scan to finish.

    Quick_Scan_Trend_Micro_Security


Full Scan

This type of scan checks every file and folder on your computer. Trend Micro recommends performing a full system scan once a week.

To perform a Full Scan, follow the steps below:

  1. Open the main console of your Trend Micro Security software. Do any of the following:
    • Double-click the Trend Micro icon on your desktop
    • Double-click the Trend Micro system tray icon
  2. Click the arrow beside Scan.

    Scan_Options_Trend_Micro_Security

  3. Select Full Scan.

    Main_Console_Full_Scan_Trend_Micro_Security

     

    The scan window should appear. Wait for the scan to finish.

    Full_Scan_Trend_Micro_Security

Trend Micro Security has a new feature called Journal Scan. This occurs when the second full scan and the consecutive full scan falls within 24 hours. It scans the file where a change has been made to enchance the speed of the scan. Journal Scan makes sure the full scan would use the latest pattern to do the scan on every file.


Custom Scan

This type of scan allows you to select which folder or files will be included in your program's scan. You can customize the scan to exclude specific files or folders.

To perform a Custom Scan, follow the steps below:

  1. Open the main console of your Trend Micro Security software. Do any of the following:
    • Double-click the Trend Micro icon on your desktop
    • Double-click the Trend Micro system tray icon
  2. Click the arrow beside Scan.

    Scan_Options_Trend_Micro_Security
  3. Select Custom Scan.

    Main_Console_Custom_Scan_Trend_Micro_Security

     

    The Select Targets window should appear.

    Custom_Scan_Select_Trend_Micro_Security

    Clicking the minus [-] symbol will hide the subfolders and clicking the plus [+] symbol will show them.

  4. Mark the hard drives or folders you want to scan by ticking them, and then click Start Scan. The scan window will appear. Wait for the scan to finish.

    Custom_Scan_Trend_Micro_Security


Scheduled Scan

This type of scan allows you to do either a quick scan or a full scan automatically on a specific day and time. It can also be set to perform the most suitable scan automatically at an appropriate time based on your recent computer usage.

  • The computer must be turned ON on the scheduled day and time for the scan for the scheduled scan to run.
  • Scheduled Scan may not run when the computer is on screensaver mode.

To set the scheduled scan of your Trend Micro Security software, do the following:

  1. Open the main console of your Trend Micro Security software. Do any of the following:
    • Double-click the Trend Micro icon on your desktop
    • Double-click the Trend Micro system tray icon
  2. Click on the Settings button. This will open the Protection Settings window.

    Scan_Options_Trend_Micro_Security

  3. Click on Scheduled Scans tab.

    Settings_Scheduled_Scan_Trend_Micro_Security
  4. Tick the box for Conduct a scheduled scan of the computer.

  5. Set your desired date and time, and the type of scan you want to run.

    Scheduled_Scan_Type_Trend_Micro_Security

    • Smart Schedule (Default) - Based on recent computer usage, the most suitable scan will start automatically at an appropriate time. This is selected by default during the installation of your Trend Micro program.
    • Set a specific schedule - Based on user preference by setting the exact time and day. Set the type of scan you want to run.
  6. Click Apply, then click OK.


Manual Scan

This is technically called a shell scan. This type of scan allows you to perform a scan on specific drives (C:, D:, etc.), files and folders.

To perform a Manual or Shell Scan follow the steps below:

  1. Right-click on the specific file or folder that you want to scan and click Scan for Security Threats.

    Menu_Shell_Scan_Trend_Micro_Security

    The scan window will appear on the lower right part of the screen. Wait for the scan to finish.

    Shell_Scan_Trend_Micro_Security

If you do not want to see any scan notifications from your Trend Micro program, do the following:

  1. Open the main console of your Trend Micro program.
  2. Click the Settings icon (Settings) icon.
  3. Uncheck Display a warning after detecting viruses, spyware, or suspicious behaviour.
  4. Click Apply, then click OK.