"Installation Incomplete" error message appears when installing Trend Micro Security software and it stops between 70 to 100 percent

  • Solution ID:1104236
  • Last Updated:Sep. 06, 2019 2:23 AM (PST)
  • Applies to:Antivirus+ Security - 2018;2019;2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • "Installation Incomplete" | Error Message | Trend Micro Security

You receive the following error message when installing Trend Micro Security software and the progress bar stops between 70 to 100 percent:

Installation Incomplete... Error code: #1625, 0000, 0x000

"Installation Incomplete
A problem prevented the installer from completely setting up Trend Micro Security. No changes have been made to your computer." 

The error message may include any of the following error codes:

  • #1603, 3002, 0x00000000
  • #1603, 3003, 0x00000000
  • #1625, 0000, 0x00000000
  • #1603, 3003, 0xe0120004
  • #1603, 3003, 0xeoff000b
  • #1603, 3003, 0xe0ff000h

This issue may occur when there are remnants of your previous Trend Micro Security software.

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To resolve the issue, do the following:

Run the Remnant File Remover Tool

To run the Remnant File Remover Tool, refer to this Knowledge Base article for complete instructions:
Using the Trend Micro Remnant File Remover Tool.

Reinstall your Trend Micro Security

For complete instructions on how to install your Trend Micro Security program, refer to this Knowledge Base article:
Installing Trend Micro Security.

 


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