Ways to Contact Support
Ask Vanessa on Facebook Messenger
Get answers to your questions through our Facebook Messenger account. Catch her online at these times:
Mondays through Fridays, 7:00 AM - 4:00 PM (AEST)Ask Vanessa
or visit our facebook page.
Chat with a Technical Support Engineer
Speak to live support and get answers to quick inquiries regarding your account, products, and subscriptions.
Call Standard Support
Directly call support to resolve concerns regarding installation, performance, and malware.
Call Premium Hotline
For Premium Service subscribers, you can call the following hotline:
Call Home Network Security Support
Talk to a Support Engineer. Available 24 x 7.
|Australia||1-800-653-607 OPTION 3|
|New Zealand||0-800-901-537 OPTION 3|
Send us an email
Send us your questions or concerns via email. You will hear from us within 24 - 48 hours.