Ways to Contact Support

Ask Vanessa on Facebook Messenger

Get answers to your questions through our Facebook Messenger account. Catch her online at these times:

Mondays through Fridays, 2:00 PM to 11:00 PM (PST)

Mondays through Fridays, 7:00 AM - 4:00 PM (AEST)

Ask Vanessa

or visit our facebook page.

Chat with a Technical Support Engineer

Speak to live support and get answers to quick inquiries regarding your account, products, and subscriptions.

Chat Now

Call Standard Support

Directly call support to resolve concerns regarding installation, performance, and malware.

Call Premium Hotline

For Premium Service subscribers, you can call the following hotline:

  • North America

    1-877- ASK-TM-11

  • Australia


    New Zealand


  • Singapore




  • United Kingdom


Call Home Network Security Support

Talk to a Support Engineer. Available 24 x 7.


Australia 1-800-653-607 OPTION 3
New Zealand 0-800-901-537 OPTION 3

Send us an email

Send us your questions or concerns via email. You will hear from us within 24 - 48 hours.

Send an email