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New version released last September 13, 2017
If you have downloaded and installed your program after that date, then you're probably using the latest version. See how to check if you're running the latest version
If you have the program installed prior to September 13, download and install the latest version for FREE.
Try Antivirus+ Security for 30 days. Click here.
To perform a Quick or Full Scan on your computer, follow the steps below:
- Open the main console of your Trend Micro Security software. Do any of the following:
- Double-click the Trend Micro icon on your desktop
- Double-click the Trend Micro system tray icon
- Click the arrow beside Scan.
- Select either Full Scan or Quick Scan.
The scan window should appear. Wait for the scan to finish.
- Click Close to close the scan results.
To know more about other types of scans, refer to this Knowledge Base article: Running a scan using your Trend Micro Security software.
You are getting this message because a new version of Trend Micro Security is ready to be installed on your PC.
You can click “YES” to allow the installation.
Note: The instructions will require a restart, so make sure to close all programs before proceeding with the upgrade.
For more information, you may refer to this Knowledge Base article: "Please Approve Changes" message appears on your screen.
This can happen due to varying PC environments and setups that prevent the upgrade to be finished.
TTo resolve this, try to download and install Antivirus Plus Security again by following the instructions on this Knowledge Base article: Installing the latest version of Antivirus+ Security program.
In some cases, older version of your Trend Micro program may not be completely removed.
You can follow the instructions on this article that will guide you to remove the remaining components: "Restart Required" error message keeps showing when installing Trend Micro Security software.
Once they’re completely removed, you can proceed with the installation again.
Note: The instructions will require a restart, so make sure to close all programs before proceeding with the installation.
During the installation, Trend Micro checks for programs that may cause possible computer performance issues when running alongside Trend Micro Security.
Removing these programs will ensure that your PC will run smoothly with Trend Micro Security.
For the list of conflicting programs and steps on how to remove them, refer to this Knowledge Base article: "Incompatible Software Found" appears when installing Trend Micro Security software.
Note: If the program is unable to be removed, you can check or contact the program manufacturer’s website to get assistance on removing their program from your computer.
While some older versions of Trend Micro Security can be installed, we encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security.
Microsoft has formally announced Windows XP (April 8, 2014) and Windows Vista (April 11, 2017) end of support. Because Microsoft no longer fixes issues on Windows XP and Windows Vista, it has become increasingly difficult for Trend Micro to keep users safe on these operating systems.
To see what version you can install for these operating systems, visit the following Knowledge Base articles:
If you are getting Blue Screen of Death (BSOD) while installing Trend Micro Security or during Windows 10 RS3 update, you may refer to this Knowledge Base artcile: Getting BSOD in Windows 10 Fall Creators (RS3) with Trend Micro Security.
The best way to renew your program is via the Trend Micro Security console. Just open it, then click Renew Now or click the Expiration Date. From there, you will be guided for a secure online purchasing.
You can also renew by following the steps on this Knowledge Base article: Renewing your Trend Micro program subscription
We recommend that you contact our Technical Support to change your Account Email address. This allows us to carefully check the authenticity of your request.
No, you can't use the serial number of your Antivirus Plus Security (serial number starts with 'A') to activate your Mobile Security for Android and Mobile Security for iOS.
However, you are entitled for a 30-day free trial of Mobile Security when you use your Antivirus+ Security serial number.
Trend Micro recommends that you contact the following numbers to update your billing information:
Note: You can also renew early to update your billing information. You may refer to this Knowledge Base article: Updating your billing information by renewing your current subscription.
Need help with your subscription?
Get answers to frequently asked questions regarding online purchases.
Check the status of your orders and online purchases.
Find a Trend Micro Security partner store near you.
Get answers to frequently asked questions about your Trend Micro Account.
Learn how Trend Micro™ Antivirus+ Security protects you against ransomware.
Virus & Threat Help
Get free protection from malware and web threats.
Follow tips and advices to prevent virus infection on your computer.
Verify if the website you visited is safe.
Get information about threats prevented by Trend Micro.
Watch how Trend Micro protects your from threats
New Features and Enhancements
Stops non-critical notifications while you are doing an important task.
Prevents ransomware from maliciously encrypting your files. NOW offers protection for multiple folders.
Watch how Trend Micro Security features work:
Stops ransomware and other threats before they reach your PC.
Provides optimum protection to your Windows PCs and laptops.
Learn more about Trend Micro™ Antivirus+ Security and its features. Get the comprehensive manual now.