Frequently Asked Questions (FAQ) about Email Scam
This article answers frequently asked questions about email scam.
An email scam is a type of phishing method to get personal information such as bank account numbers, credit card numbers, and passwords. Scammers use this information to blackmail the users into paying an amount of money in order for their information not to be leaked.
Spammers were able to get the list of email addresses, based on the following:
- Big leaks of information in the past few years
- Illegal buying or using of brute force programs to get the information
- Email addresses subscribed to unusual promos and surveys.
Do not pay the scammer since there is no assurance that they have the information, and if they have the information, there is no assurance that they will delete the information after paying.
We recommend you to do the following after receiving an email scam.
- Change the password of your email address.
- Do not open emails from unknown sources.
- Unsubscribe to any unusual promos and surveys.
We recommend you to do the following:
- Remove or uninstall the programs installed by the suspicious third-party support.
- If you utilize backups or snapshot images (such as Windows System Restore), try reverting to a previous restore point or backup taken before the questionable call or session.
- If you provided any passwords, change them immediately on all sites or areas you may have used them.
- If you provided your credit card information, you should contact your issuing bank and request a fraud investigation and/or reverse the charges.
- If you still have issues on your system that you suspect may be related to malware, contact our Trend Micro Technical Support for further assistance. If possible, make sure to take note of the following:
- Sender's email address.
- Crucial content of the email.
- Date you received the email.