Using the Trend Micro Pay Guard feature of Trend Micro Security software

  • Solution ID:1120912
  • Last Updated:Nov. 01, 2019 2:56 AM (PST)
  • Applies to:Antivirus+ Security - 2019;2020;2018;Internet Security - 2019;Internet Security - 2020;Internet Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Maximum Security - 2018;Premium Security - 2019;Premium Security - 2020, Premium Security - 2018;
  • How to Use Trend Micro Pay Guard

Trend Micro™ Pay Guard™ allows you to access your banking or shopping sites securely thru your default browser. When you install Trend Micro Security 2020, it automatically creates a desktop shortcut icon that calls your default browser and enables the security needed for banking and shopping online.

Trend Micro Pay Guard is FREE of charge and is already included on your Trend Micro Security subscription.

Watch this video to know how to use Trend Micro Pay Guard:

How to use Trend Micro Security’s Pay Guard


To use the Trend Micro Pay Guard feature of Trend Micro Security, do the following:


Access via Desktop Shortcut
  1. On your Desktop, double-click the Trend Micro Pay Guard shortcut icon.

    Pay Guard App

  2. Your default browser will open with Trend Micro Pay Guard welcome screen.

    Welcome to Pay Guard

  3. Enter the address of the bank or the shopping site you wish to access.

    Type Website


Access via Start Menu
  1. On your Desktop, double-click the Trend Micro Pay Guard shortcut icon.

    Pay Guard via Start Menu

  2. Your default browser will open with Trend Micro Pay Guard welcome screen.

    Welcome to Pay Guard

  3. Enter the address of the bank or the shopping site you wish to access.
Access via Main Console
  1. Open the main console of your Trend Micro Security software. Do either of the following:
    1. Double-click the Trend Micro icon on your desktop.
    2. Double-click the Trend Micro icon on your system tray.
  2. Click Privacy. The Privacy window will open.

    Privacy Icon

  3. On the Privacy window, click the Open button beside Trend Micro Pay Guard.

    Open Pay Guard

  4. An Introduction window will appear. Read the introduction then click OK.

    Pay Guard Window

    If you do not want the Introduction window to appear each time you access Pay Guard, tick Don't show this introduction again before clicking OK.

  5. Your default browser will open with Trend Micro Pay Guard welcome screen.

    Welcome to Pay Guard

Access via Trend Micro toolbar
  1. Open any browser (e.g. Google Chrome, Firefox or Internet Explorer).
  2. On the upper-right corner, click the Trend Micro icon, and then select Open in Pay Guard .

    Pay Guard on TM Toolbar

    The Trend Micro toolbar icon should appear if it is enabled, otherwise, click here on how to enable it on supported browsers.


Trend Micro Pay Guard with Web Threat Protection

While using Trend Micro Pay Guard, all Web Threat Protection is enabled. However, if the Web Threats setting of Trend Micro Security program is disabled, it will also prompt Trend Micro Pay Guard browser to close.

Web Threat Protection

If you do not intend to disable the Web Threat Protection, click on Cancel and Trend Micro Pay Guard browser will remain as is.