Antivirus for Mac 2019 Data Collection Disclosure

  • Solution ID:1119942
  • Last Updated:Sep. 21, 2018 6:46 AM (PST)
  • Applies to:Antivirus for Mac - 2019;
  • Data Collection Disclosure | Antivirus for Mac

This article outlines the following Trend Micro Antivirus for Mac features that collect data, the data transmitted, and how it can be configured.


Trend Micro Antivirus for Mac 2019 includes the following modules which, when enabled, will cause the corresponding data to be transmitted to Trend Micro.

Each of these modules can be disabled as shown below:


Google Analytics
DESCRIPTION

Google Analytics data is used to improve user experience.

DATA COLLECTED

IP Address

CONSOLE LOCATION

Main Console > Trend Micro Antivirus > Preferences... > Advanced

CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share computer performance information with Trend Micro

    Share computer performance information with Trend Micro

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License Management
DESCRIPTION

License Management uses collected data to identify customers' accounts for support service purposes.

DATA COLLECTED

Email address
Full name
Physical address
Phone number
IP address
Computer Name

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the program from your device.

CONSOLE SETTINGS

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User Behavior Monitoring
DESCRIPTION

User Behavior Monitoring uses this data to improve product usability.

DATA COLLECTED

IP address
OS login account name
Hardware UUID
Computer name
Bluetooth name

CONSOLE LOCATION

Main Console > Trend Micro Antivirus > Preferences... > Advanced

CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share computer performance information with Trend Micro

    Share computer performance information with Trend Micro

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Smart Protection Network Feedback
DESCRIPTION

Smart Protection Network Feedback data helps to identify malicious attacks and their sources to provide better protection.

DATA COLLECTED

Share threat information with Trend Micro controls the data collected by the following features:
- Manual Scan / Schedule Scan
- Realtime Scan
- Folder Shield

The collected data includes:
- Scanned file path
- IP address

CONSOLE LOCATION

Main Console > Trend Micro Antivirus > Preferences... > Advanced

CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share computer performance information with Trend Micro

    Share computer performance information with Trend Micro

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Active Update
DESCRIPTION

Active Update collects IP data to allow Trend Micro to know whether the user's device has the latest protection against the latest malware.

DATA COLLECTED

IP address

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the program from your device.

CONSOLE SETTINGS

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Real-time Scaning


Enable Real-Time Scanning

DESCRIPTION

Data is collected to build a knowledge base to enhance detection rate and reduce false alarms.

DATA COLLECTED

Scanned file name and path
IP address

CONSOLE LOCATION

Main Console > Overview

CONSOLE SETTINGS
  • Main Console > Overview > Real-Time Scanning

    Real-Time Scanning

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Enable machine-learning to protect from new or unknown threats

DESCRIPTION

Data collected for machine-learning is used to identify if a file is malicious and fine-tune our engine logic and pattern definitions.

DATA COLLECTED

Scanned file name and path

CONSOLE LOCATION

Main Console > Trend Micro Antivirus > Preferences... > Scan

CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Scan > Enable machine-learning to protect from new or unknown threats

    Enable machine-learning to protect from new or unknown threats

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Trend Micro Toolbar
DESCRIPTION

This data is collected so that Trend Micro can analyze URLs to check if they are safe.

DATA COLLECTED

Unrated URL
IP address

CONSOLE LOCATION

Main Console > Web > Web Threat Protection

CONSOLE SETTINGS
  • Main Console > Web > Web Threat Protection > Enable Toolbar on Web Browser

    Enable Toolbar on Web Browser

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Web Threat Protection
DESCRIPTION

The data collected is used to enhance detection rates and reduce false alarms.

DATA COLLECTED

IP address
Original URL

CONSOLE LOCATION

Main Console > Overview

CONSOLE SETTINGS
  • Main Console > Overview > Detect Web Threats

    Detect Web Threats

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Folder Shield
DESCRIPTION

Data is collected to build a knowledge base to enhance detection rate and reduce false alarms.

DATA COLLECTED

Scanned file path
IP address

CONSOLE LOCATION

Main Console > Folder Shield

CONSOLE SETTINGS
  • Main Console > Folder Shield

    Folder Shield

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Diagnostic Tool
DESCRIPTION

Data collected is used to troubleshoot users' issues.

To opt-out of data collection, users should not use the Diagnostic Tool to report issues.

DATA COLLECTED

Debug logs from Trend Micro product/modules
System information
Device name
Logon name
File path
Detected suspicious file
IP address

CONSOLE LOCATION

Diagnostic Tool Console - Debugging

CONSOLE SETTINGS
  • Diagnostic Tool Console - Debugging:

    Start Monitoring

    Collect Information


    Users can choose to automatically send log data to Trend Micro.

    Upload troubleshooting data to Trend Micro support automatically

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