Trend Micro Antivirus for Mac v9.0 Data Collection Disclosure

  • Solution ID:1119942
  • Last Updated:Feb. 26, 2019 2:32 AM (PST)
  • Applies to:Antivirus for Mac - 2019;
  • Data Collection Disclosure | Antivirus for Mac | 9.0

This article outlines the following Trend Micro Antivirus for Mac features that collect data, the data transmitted, and how it can be configured.


Default Collection

Trend Micro Antivirus for Mac v9.0 automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.


License Management
DESCRIPTION

License Management uses collected data to identify customers' accounts for support service purposes.

DATA COLLECTED

IP address
Email Address
Full name
Physical address
Phone number
Computer Name
Password

CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

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Active Update
DESCRIPTION

Active Update collects data to allow Trend Micro to know whether the user's device has the latest protection against the latest malware.

DATA COLLECTED

IP address
AC Code

CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

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Configurable Features

Trend Micro Antivirus for Mac v9.0 includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.


Manual Scan
DESCRIPTION

Manual Scans are used to detect threats on users' devices. Data is collected to improve threat detection and generate scan reports.

To opt-out of data collection, users should not scan their devices.

DATA COLLECTED

IP address
Scanned file name
Scanned file path

CONSOLE LOCATION
  • Main Console > Scan Now
  • Main Console > Scans
  • Trend Micro Shortcut > Scan Now…
CONSOLE SETTINGS
  • Main Console > Scan Now

    Manual Scan - Scan Now

  • Main Console > Scans > Smart Scan / Custom Scan / Full Scan

    Manual Scan - Start Selected Scan

  • Trend Micro Shortcut > Scan Now…

    Manual Scan - Scan Now Shortcut

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Scheduled Scan
DESCRIPTION

Scheduled Scans are used to detect threats on users' devices. Data is collected to improve threat detection and generate scan reports.

To opt-out of data collection, users should not scan their devices.

DATA COLLECTED

IP address
Scanned file name
Scanned file path

CONSOLE LOCATION
  • Main Console > Trend Micro Antivirus > Preferences... > Scans
CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Scans > Enable Schedule Scans

    Scheduled Scan - Enable Schedule Scans

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Real-Time Scanning
DESCRIPTION

This data is collected to determine if a file is malicious and to improve malware detection and malware pattern definitions.

DATA COLLECTED

IP address
Scanned file name
Scanned file path

CONSOLE LOCATION
  • Main Console > Overview
CONSOLE SETTINGS
  • Main Console > Overview > Real-Time Scanning

    Real-Time Scanning

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Machine-Learning Scan to protect new or unknown threats
DESCRIPTION

Data collected for Machine-Learning is used to identify if a file is malicious and toimprove malware pattern definitions.

DATA COLLECTED

IP address
Scanned file name
Scanned file path

CONSOLE LOCATION
  • Main Console > Trend Micro Antivirus > Preferences... > Scan
CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Scan > Enable machine-learning to protect from new or unknown threats

    Enable machine-learning to protect from new or unknown threats

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Trend Micro Toolbar
DESCRIPTION

URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites and protect you from online threats.

DATA COLLECTED

IP address
Unrated URL

CONSOLE LOCATION
  • Main Console > Web > Web Threat Protection
CONSOLE SETTINGS
  • Main Console > Web > Web Threat Protection > Enable Toolbar on Web Browser

    Enable Toolbar on Web Browser

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Web Threat Protection
DESCRIPTION

URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites.

DATA COLLECTED

Original URL
IP Address

CONSOLE LOCATION
  • Main Console > Overview
CONSOLE SETTINGS
  • Main Console > Overview > Detect Web Threats

    Detect Web Threats

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Folder Shield
DESCRIPTION

Data is collected to identify if a file is malicious and to improve malware detection and and malware pattern definitions.

DATA COLLECTED

IP address
Scanned file name
Scanned file path

CONSOLE LOCATION
  • Main Console > Folder Shield
CONSOLE SETTINGS
  • Main Console > Folder Shield > Turn ON Folder Shield

    Folder Shield

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Website Filter
DESCRIPTION

URLs you access are collected and filtered based on your preference to prevent you from accessing inappropriate websites.

DATA COLLECTED

Original URL
IP address

CONSOLE LOCATION
  • Main Console > Web > Website Filter
CONSOLE SETTINGS
  • Main Console > Web > Website Filter > Filter websites based on your selections below:

    Filter websites based on your selections below

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Diagnostic Tool
DESCRIPTION

The data is collected to troubleshoot users' issues.

To opt-out of data collection, users should not use the Diagnostic Tool to report issues.

DATA COLLECTED

Debug logs from Trend Micro product and modules
System information
Device name
Logon name
Detected suspicious file path
Detected suspicious file
IP address

CONSOLE LOCATION
  • Diagnostic Tool Console > Debugging
  • Users can choose to automatically send log data to Trend Micro.
CONSOLE SETTINGS
  • Diagnostic Tool Console > Debugging

    Diagnostic Tool - Start Monitoring

    Diagnostic Tool - Collect Information

  • Users can choose to automatically send log data to Trend Micro.

    Upload troubleshooting data to Trend Micro support automatically

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Trend Micro Troubleshooting Tool
DESCRIPTION

During a support service session, Trend Micro Technical Support collects this data to understand and resolve issues.

DATA COLLECTED

IP Address
System Serial Number
Hardware UUID
User Name
Screenshot
Computer Name

CONSOLE LOCATION
  • Diagnostic Tool Console > General > Troubleshooting Now
CONSOLE SETTINGS
  1. Diagnostic Tool Console > General > Troubleshoot Now

    Trend Micro Troubleshooting Tool - Troubleshoot Now

    Trend Micro Troubleshooting Tool - Download Complete

  2. User can get a Token ID from Support Engineer and connect with Support with that Token ID.

    Trend Micro Troubleshooting Tool - Support Case Token

  3. After connection, Trend Micro Technical Support can get Hardware Information, Software Information, Installed Application List and so on in the double confirmation of agreement from the user.

    Trend Micro Troubleshooting Tool - Support Case Token Connect

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Smart Protection Network Feedback
DESCRIPTION

This data will be shared with Trend Micro’s Smart Protection Network to identify and prevent malicious threats.

DATA COLLECTED

Share threat information with Trend Micro controls the data collected by the following features:
Manual Scan
Schedule Scan
Realtime Scan
Folder Shield

The collected data includes:
Scanned file path
Scanned file name
IP address
Executable file structure information
Virus pattern version
File meta information, including:
- File hash
- File path
- File size
- File type, containing app bundle information and signature information)

CONSOLE LOCATION
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced
CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share threat information with Trend Micro

    Share threat information with Trend Micro

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Anonymous Improvement Features

You may optionally help improve Trend Micro Antivirus for Mac v9.0 if you choose to enable the following features. By enabling the features, the product will collect and transmit anonymous system information, product information, and user interactions within the product to Trend Micro.


Google Analytics
DESCRIPTION

Google Analytics data is used to improve user experience.

DATA COLLECTED

IP Address
System information (including user language, operating system version, hardware model, system Hardware UUID, system Serial Number)
Product Information (including version, Serial Number Type like Trial or Full, VID, PLID)
User interaction data with the product(including screens visited, items clicked, number of users)

CONSOLE LOCATION
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced
CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share computer performance information with Trend Micro

    Share computer performance information with Trend Micro

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User Behavior Monitoring
DESCRIPTION

User Behavior Monitoring uses this data to improve product usability.

DATA COLLECTED

IP address
OS login account name
Hardware Information (including hardware UUID, boot ROM version, CPU type, current processor speed, free disk space, machine model, number of processors, physical memory, platform UUID, total disk space)
Installed Application List (including bundle identifier, bundle name, bundle short version, bundle version, install path, install time, last opened time, signed with Apple developer, application size)
Operating System Information (including Operating System version, device host name, device model, device brand, file vault status, fire wall status, gate keeper status, kernel version, parental control status, proxy enabled status, system diagnostic reports, system version, uptime in seconds, user diagnostic reports, default language, input sources)
Power Information (including disk sleep timer,display sleep timer,system sleep timer,wake on lan)
System Security Information (including guest access shared folder, guest user enabled status)
Software Update Information (including CatalogURL, LastAttemptBuildVersion, LastAttemptSystemVersion, LastBackgroundSuccessfulDate, LastFullSuccessfulDate,LastRecommendedUpdatesAvailable, LastResultCode, LastSessionSuccessful, LastSuccessfulDate, LastUpdatesAvailable, PrimaryLanguages, RecommendedUpdates, SkipLocalCDN)
Storage Information (including guest access shared folder, guest user enabled status)
Computer name
Network adapter Information (including hashed gateway MAC address, hashed gateway OUI, hashed Bluetooth address, Bluetooth name)
Product Information (including screens visited, items clicked, Engine version, last scan time, license status, malware number, Folder Shield detected number, Parental Control block number, Ransomware block number, scanned number, Web Threat Protection block number, product PID and PLID)

CONSOLE LOCATION
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced
CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share computer performance information with Trend Micro

    Share computer performance information with Trend Micro

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