Upgrading Trend Micro Antivirus+ Security to the latest version

  • Solution ID: 1058973
  • Last Updated: Oct. 29, 2017 11:44 PM (PST)
  • Applies to: Antivirus+ Security - 2016, 2015, 2017, 2018;
  • Upgrade to the Latest Version | Antivirus+ Security | Trend Micro Security

Learn how to upgrade your Trend Micro AntiVirus+ Security to the latest version. To be eligible for the free upgrade:

  • You must have an unexpired subscription
  • Your serial number starts with the letter “A”
  • Your computer must meet the system requirements.

BEFORE YOU PROCEED:

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

To upgrade your Trend Micro Antivirus+ Security for Windows, do the following:

Make sure your computer meets the system requirements.

To check if your computer meets the system requirements, refer to this Knowledge Base article: System Requirements for Trend Micro Security.

Download the installer.

Get your installer here:

  1. Download the installer file to begin the installation.

    Download Installer

  2. Double-click TrendMicro_12.0_EL_Full.exe to run the installer.

    Click Yes when the User Account Control window appears.

  3. Wait for the installer to extract the files needed for the installation.
Restart your computer after performing system check.

After extracting, the installer will require you to restart your computer to remove the older version:

  1. Click Yes when asked to remove the old program version.

    Ready to remove old version

  2. Click Restart Now when prompted to restart your computer.

    Restart Required

    After restarting, the installation will resume and will prompt for your serial number.

Type your serial number.

Provide your serial number to verify your subscription:

  1. Type your serial number, then click Next.

    Enter serial number

    Notes:

Accept the License Agreement.

Trend Micro Antivirus+ Security is subject to the terms and conditions of Trend Micro license agreement:

  1. Read the License Agreement carefully, then click Agree and Install.

    Read the License Agreement

Wait for the installation to finish.

Upon agreeing with the License Agreement, Antivirus+ Security will continue with the installation:

  1. Wait for the program to install. This may take a couple of minutes.

    Installing Trend Micro Antivirus+ Security

Activate your protection.

Once installation is complete, activate your protection by verifying your Trend Micro Account details:

  1. Click Finish.

    You will see the main console of your Trend Micro Security program.

    Protected

 

Click your region below to purchase the Premium Installation Service and have an expert get your Trend Micro Security product up and running.