Upgrading Trend Micro Antivirus+ Security to the latest version

  • Solution ID:1058973
  • Last Updated:Jan. 14, 2020 3:03 AM (PST)
  • Applies to:Antivirus+ Security - 2018, 2019, 2020;
  • How to Upgrade Antivirus+ Security

Get the new features and the latest protection by upgrading your Trend Micro Security software. To be eligible for the free upgrade:

  • You must have an unexpired subscription
  • Your serial number starts with the letter “A”
  • Your computer must meet the system requirements


Microsoft has formally announced Windows 7 End of Support. Because Microsoft no longer fixes issues on this version, it has become increasingly difficult for Trend Micro to keep users safe on this operating system. We encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security.


We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

To upgrade your Trend Micro Antivirus+ Security for Windows, do the following:

Make sure your computer meets the system requirements

To check if your computer meets the system requirements, refer to this Knowledge Base article: System Requirements for Trend Micro Security.

Download the installer

Get your installer here:

  1. Download the installer file to begin the installation.

    Download Installer

  2. Double-click TrendMicro_16.0_EL_Full.exe to run the installer.

    Click Yes when the User Account Control window appears.

  3. Wait for the installer to extract the files needed for the installation.
Restart your computer after performing system check

After extracting, the installer will require you to restart your computer to remove the older version:

  1. Click Yes when asked to remove the old program version.

    Ready to remove old version

  2. Click Restart Now when prompted to restart your computer.

    Restart Required

    After restarting, the installation will resume and will prompt for your serial number.

Type your serial number

Type your serial number, then click Next.

Type serial number

If you forgot your Trend Micro serial number, check your serial number and subscription by logging in to your Trend Micro Account.

If you receive the error message "Invalid serial number", refer to this Knowledge Base article for instructions:
“Invalid serial number” error message appears when activating Trend Micro Security program.

Data Disclosure Notice

Read the Privacy and Personal Data Collection Disclosure, then click Next.

Privacy and Personal Data Collection Disclosure

License Agreement

Read the License Agreement carefully, then click Agree and Install.

License Agreement


Wait for the program to install. This may take a couple of minutes.

  1. Provide a computer name, then click Next.

    Computer Name

  2. The Installation Completed window should appear. Click Finish.

    Installation Completed

  3. The Trend Micro main console should open. Your computer is now protected.

    Main Console


Click your region below to purchase the Premium Installation Service and have an expert get your Trend Micro Security product up and running.