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New version released last September 13, 2017
If you have downloaded and installed your program after that date, then you're probably using the latest version. See how to check if you're running the latest version
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Getting "App is not optimized for your Mac" error message after upgrading macOS?
Solution available now. Click Here
You were unable to open your Antivirus for Mac program after upgrading your Mac OS because its core components had incompatibility issue with MacOS High Sierra (MacOS 10.13.2).
To fix the incompatibility issue, follow the steps below:
- Make sure that your Trend Micro Antivirus for Mac has not started running any scans or receiving any updates.
Click the button below to download the hotfix.
- Click iTIS_80_mac_en_disableRCM_hfb3009.zip to extract the hotfix.
- Click iTIS_80_mac_en_disableRCM_hfb3009.app to run the file.
- Click the Install button when asked if you want to apply the hotfix.
- Click OK once the installation process has finished.
- Restart your computer.
Yes, Antivirus for Mac 2018 is compatible with MacOS High Sierra.
To install Antivirus for Mac on your Mac running MacOS High Sierra, follow the instructions on this Knowledge Base article: Installing Antivirus for Mac.
Older versions of Antivirus for Mac can be installed on Mac running older version of MacOS. You can download the correct installer below:
|OS X Sierra (10.12)|
|OS X El Capitan (10.11)|
|OS X Yosemite (10.10)|
|OS X Mavericks (10.9)|
For the complete instructions on how to install Antivirus for Mac, you may refer to this Knowledge Base article: Installing Antivirus for Mac.
This happens because your Trend Micro Security is not compatible with the latest version of your MacOS. To resolve this issue, upgrade your program to the latest version. For complete instructions,refer to this Knowledge Base article: "Protection Disabled" error message appears when opening the Trend Micro program on OS X El Capitan, MacOS Sierra, or MacOS High Sierra.
With the latest version of Antivirus for Mac, you can now protect your important files with Folder Shield.
What Folder Shield does:
adds an extra layer of defense that limits access to files within the protected folders
prevents ransomware from maliciously encrypting your files and holding them hostage until you pay the attacker
is your last layer of protection against ransomware. Folder Shield prevents every process or service, unless whitelisted, from accessing the files inside the protected folder. The Folder Shield feature is like the Windows Operating System's User Account Control, but more aggressive
To set up your Folder Shield, follow the instructions on this Knowledge Base article: Using the Folder Shield feature of Antivirus for Mac.
To scan your Mac, do the following:
Open the main console of your Trend Micro Antivirus for Mac, then click the Scans tab.
Select the type of scan you want to run, then click Start Selected Scan.
For more information about the Scan feature of Antivirus for Mac, refer to this Knowledge Base article: Scanning for virus and spyware using Trend Micro Antivirus for Mac.
The best way to renew your program is via the Trend Micro Security console. Just open it, then click Renew Now or click the Expiration Date. From there, you will be guided for a secure online purchasing.
You can also renew by following the steps on this Knowledge Base article: Renewing your Trend Micro program subscription.
We recommend that you contact our Technical Support to change your Account Email address. This allows us to carefully check the authenticity of your request.
Trend Micro recommends that you contact the following numbers to update your billing information:
Note: You can also renew early to update your billing information. You may refer to this Knowledge Base article: Updating your billing information by renewing your current subscription.
Need help with your subscription?
Get answers to frequently asked questions regarding online purchases.
Check the status of your orders and online purchases.
Find a Trend Micro Security partner store near you.
Get answers to frequently asked questions about your Trend Micro Account.
Learn how Trend Micro™ Antivirus for Mac protects you against ransomware.
Virus & Threat Help
Get free protection from malware and web threats.
Follow tips and advices to prevent virus infection on your computer.
Verify if the website you visited is safe.
Get information about threats prevented by Trend Micro.
Watch how Trend Micro protects you from threats
Do you have any questions about your Trend Micro Home and Home Office products?
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Prevents ransomware from maliciously encrypting your files.
NOW offers protection for multiple folders.
Scan your computer for viruses and spyware.
Stop ransomware and other threats before they reach your PC.
Socialize safely on Facebook, Twitter, Google+, and LinkedIn.
Let children explore safely while restricting website access.
Learn more about Trend Micro™ Antivirus for Mac and its features. Get the comprehensive manual now.
Watch how these powerful features work: