Trend Micro Antivirus for Mac v10.0 Data Collection Disclosure

  • Solution ID:1122817
  • Last Updated:Sep. 03, 2019 1:19 AM (PST)
  • Applies to:Antivirus for Mac - 2019, 2020;
  • Data Collection Disclosure | Antivirus for Mac | Version 10.0

This article outlines the following Trend Micro Antivirus for Mac features that collect data, the data transmitted, and how it can be configured.


Default Collection

Trend Micro Antivirus for Mac v10.0 automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.


Installation
DESCRIPTION

Installation collects data to allow Trend Micro to get the latest installation package from Trend Micro website, and to properly identify your computer and network environment in order to provide better support.

DATA COLLECTED

IP address
MAC address
Gateway BSSID
Gateway MAC address
Computer name

CONSOLE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please do not install the program on your device.

CONSOLE SETTINGS

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License Management
DESCRIPTION

License Management uses collected data to identify customers' accounts for support service purposes.

DATA COLLECTED

IP address
Email Address
Full name
Phone number
Computer Name
Password
System Locale
Physical address (JP Only)
Birthday (JP Only)
Fax Number(JP Only)

CONSOLE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please do not install the program on your device.

Only applies to new customers with full licenses that choose to create a Trend Micro Account using the product during installation.

CONSOLE SETTINGS

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Active Update
DESCRIPTION

Active Update collects IP data to allow Trend Micro to know whether this device has the latest protection against the latest malware.

DATA COLLECTED

IP address

CONSOLE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please do not install the program on your device.

CONSOLE SETTINGS

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Configurable Features

Trend Micro Antivirus for Mac v10.0 includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.


Trend Micro Toolbar
DESCRIPTION

URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites and protect you from online threats.

DATA COLLECTED

IP address
Unrated URL

CONSOLE LOCATION
  • Main Console > Web > Web Threat Protection
CONSOLE SETTINGS
  • Main Console > Web > Web Threat Protection > Enable Toolbar on Web Browser

    Enable Toolbar on Web Browser

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Web Threat Protection
DESCRIPTION

URLs you access are collected and checked against our threat intelligence database to prevent you from accessing malicious websites.

DATA COLLECTED

Original URL
IP Address

CONSOLE LOCATION
  • Main Console > Overview
CONSOLE SETTINGS
  • Main Console > Overview > Detect Web Threats

    Detect Web Threats

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Website Filter
DESCRIPTION

URLs you access are collected and filtered based on your preference to prevent you from accessing inappropriate websites.

DATA COLLECTED

Original URL
IP address

CONSOLE LOCATION
  • Main Console > Web > Website Filter
CONSOLE SETTINGS
  • Main Console > Web > Website Filter > Filter websites based on your selections below:

    Filter websites based on your selections below

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Machine-Learning Scan to protect new or unknown threats
DESCRIPTION

Data collected for Machine-Learning is used to identify if a file is malicious and to improve malware pattern definitions.

DATA COLLECTED

IP address
Malware detection records
- File Name
- File Path

CONSOLE LOCATION
  • Main Console > Trend Micro Antivirus > Preferences... > Scan
CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Scan > Enable machine-learning to protect from new or unknown threats

    Enable machine-learning to protect from new or unknown threats

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Share threat information with Trend Micro
DESCRIPTION

This data will be shared with Trend Micro’s Smart Protection Network to identify and prevent malicious threats.

Share threat information with Trend Micro controls the data collected by the following features:

  • Manual Scan
  • Schedule Scan
  • Real-time Scan
  • Folder Shield
DATA COLLECTED

IP address
Host name
Malware detection records
- File Name
- File Path

CONSOLE LOCATION
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced
CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share threat information with Trend Micro

    Share threat information with Trend Micro

    If you only want to disable the data collection for a specific feature, disable each feature separately using the related product screens. Refer to the Online Help for more information.

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Share computer performance information with Trend Micro
DESCRIPTION

Trend Micro uses this data to provide a monthly report in Trend Micro MyAccount to users who purchase multiple device licenses.

Trend Micro Antivirus for Mac also uses this data to improve product stability, usability, and performance.

DATA COLLECTED

IP address
Installed Application name, bundle ID, install path
Router mac address
Hashed mac address
Software Update
Malware Detection Records
Product Settings
Hashed gateway bssid
Hashed gateway mac address
In-App Event

CONSOLE LOCATION
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced
CONSOLE SETTINGS
  • Main Console > Trend Micro Antivirus > Preferences... > Advanced > Share computer performance information with Trend Micro

    Share computer performance information with Trend Micro

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Fraud Buster
DESCRIPTION

Email data is used for scam mail and malicious mail detection.

To opt-out of data collection, users should not use this feature.

DATA COLLECTED

Email Sender(Gmail)
Email Subject(Gmail)
Email Content(Gmail)
IP address

CONSOLE LOCATION
  • Trend Micro Toolbar for Mac > Fraud Buster
CONSOLE SETTINGS
  • Trend Micro Toolbar for Mac > Fraud Buster

    Fraud Buster

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Diagnostic Tool
DESCRIPTION

The data is collected to troubleshoot users' issues.

To opt-out of data collection, users should not use the Diagnostic Tool to report issues.

DATA COLLECTED

Debug logs and crash file from Trend Micro product and modules
System Panic log
Device name
Logon name
Detected suspicious file path
Detected suspicious file
IP address
System information
- Running processes
- Routing tables
- Network interfaces configuration
- Mounted Disk list
- System Profiler
- Network proxy

CONSOLE LOCATION
  • Diagnostic Tool Console > Debugging
  • Users can choose to automatically send log data to Trend Micro.
  • Diagnostic Tool Console > Quarantine > Open Support Website
CONSOLE SETTINGS
  • Diagnostic Tool Console > Debugging

    Diagnostic Tool - Start Monitoring

    Diagnostic Tool - Collect Information

  • Users can choose to automatically send log data to Trend Micro.

    Upload troubleshooting data to Trend Micro support automatically

  • Diagnostic Tool Console > Quarantine > Open Support Website

    Open Support Website

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Trend Micro Troubleshooting Tool
DESCRIPTION

During a support service session, Trend Micro Technical Support collects this data to understand and resolve issues.

If you do not want this information collected, please do not use Trend Micro Troubleshooting Tool to do troubleshooting with support team.

DATA COLLECTED

IP address
System Hardware Overview including System Serial Number and Hardware UUID
Logon Name
Computer Name
Screenshot
Installed Application list

CONSOLE LOCATION
  • Diagnostic Tool Console > General > Troubleshooting Now
CONSOLE SETTINGS
  1. Diagnostic Tool Console > General > Troubleshoot Now

    Trend Micro Troubleshooting Tool - Troubleshoot Now

    Trend Micro Troubleshooting Tool - Download Complete

  2. User can get a Token ID from Support Engineer and connect with Support with that Token ID.

    Trend Micro Troubleshooting Tool - Support Case Token

  3. After connection, Trend Micro Technical Support may request to retrieve data and will wait for confirmation of the agreement from the user.

    Trend Micro Troubleshooting Tool - Support Case Token Connect

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