Dr. Antivirus Data Collection Disclosure

  • Solution ID:1122052
  • Last Updated:Sep. 17, 2019 1:31 AM (PST)
  • Applies to:Trend Antivirus - All;
  • Data Collection Disclosure | Dr. Antivirus

This article outlines the following Dr. Antivirus features that collect data, the data transmitted, and how it can be configured.


Default Collection

Dr. Antivirus automatically collects and transmits the following data, some of which may be considered personal in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.


Manual Scan
DESCRIPTION

It is necessary to transmit this data to detect threats on users’ devices and to improve threat detection and generate scan reports.

DATA COLLECTED

IP address
OS version
File meta information, including:
- File hash
- File path
- File size
- File type
- Containing app bundle information
- Signature information
Executable file structure information
Product name
Product version
Virus pattern version

CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

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Configurable Features

Dr. Antivirus includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.


Real-time Scan
DESCRIPTION

When Real-time Scan is enabled, the data is used to detect threats on users’ devices and to improve threat detection and generate scan reports.

DATA COLLECTED

IP address
OS version
File meta information, including:
- File hash
- File path
- File size
- File type
- Containing app bundle information
- Signature information
Executable file structure information
Product name
Product version
Virus pattern version

CONSOLE LOCATION
  • Status Bar Menu > Real-time Scan Enabled
CONSOLE SETTINGS
  • Status Bar Menu > Real-time Scan Enabled

    Real-time Scan Enabled

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Scheduled Scan
DESCRIPTION

When Scheduled Scan is enabled, the data is used to detect threats on users’ devices and to improve threat detection and generate scan reports.

DATA COLLECTED

IP address
OS version
File meta information, including:
- File hash
- File path
- File size
- File type
- Containing app bundle information
- Signature information
Executable file structure information
Product name
Product version
Virus pattern version

CONSOLE LOCATION
  • Main Menu > Preferences > Schedule Scan > Enable Schedule Scan(s)
CONSOLE SETTINGS
  • Main Menu > Preferences > Schedule Scan > Enable Schedule Scan(s)

    Enable Schedule Scan(s)

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Pattern Auto Update
DESCRIPTION

When Pattern Auto Update is enabled, this data is used to deliver the most up to date anti-malware information to your device to protect your device and online activity.

DATA COLLECTED

IP Address

CONSOLE LOCATION
  • Main Console > Pattern Update
  • Main Menu > Preferences > General > Auto update pattern in background
CONSOLE SETTINGS
  • Main Console > Pattern Update

    Pattern Update

  • Main Menu > Preferences > General > Auto update pattern in background

    Auto update pattern in background

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Web Threat Protection
DESCRIPTION

When Web Threat Protection is enabled, the data is used to protect your device from web-based threats.

DATA COLLECTED

URL of website in Safari
IP Address

CONSOLE LOCATION
  • Main Console > Web > Enable
CONSOLE SETTINGS
  • Main Console > Web > Enable

    Enable Web Threat Protection

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Anonymous Improvement Features

You may optionally help improve Dr. Antivirus if you choose to enable the following features. By enabling the features, the product will collect and transmit anonymous system information, product information, and user interactions within the product to Trend Micro.


User Behavior
DESCRIPTION

Dr. Antivirus uses this data to improve product stability, usability, and performance.

DATA COLLECTED

UUID (Randomly generated by system)
Operating system version
Language
App name
App version
App build number
App origin version
App bundle ID
In-app status
In-app events

CONSOLE LOCATION
  • Prompt window when app first launches
  • Main Menu > Preferences > Advanced
CONSOLE SETTINGS
  • Prompt window when app first launches

    I agree to share anonymous usage data to help improve this software.

  • Main Menu > Preferences > Advanced

    Help Improve This Software

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Feedback
DESCRIPTION

This data is collected to help customers for support purposes.

If the user does not want Dr. Antivirus to collect the email address, he/she can leave the email address field empty when filling out the feedback form.

DATA COLLECTED

App name
App version
App bundle ID
Feedback category (e.g. Bug Report)
Feedback comments
User email address (optional)

CONSOLE LOCATION
  • Main Console > Help > Leave Message > Send
CONSOLE SETTINGS
  • Main Console > Help > Leave Message > Send

    Send Feedback

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