Web Guard feature of Mobile Security for Android keeps turning off

  • Solution ID:1121692
  • Last Updated:Jan. 02, 2020 11:03 PM (PST)
  • Applies to:Mobile Security for Android - All;
  • Cannot Turn ON Web Guard | Trend Micro Mobile Security

The Web Guard feature of your Mobile Security for Android keeps getting disabled. This happens because your device uses Power Saving Mode for power monitoring which stops or sleeps the apps running in the background to save battery.

Web Guard is the new name for SafeSurfing feature.

Most Android phones that comes from a third party manufacturer and a uniquely modified OS are known as 'Custom ROM' phones. It has strict requirements for power maintenance so background apps are frequently turned off.

To keep your Mobile Security and its features active, remove it from your power saving settings and/or add it in Autostart/Autolaunch Apps settings. Steps may vary depending on the device model, if you are unable to find your device below contact our support.


To resolve this issue, do the following:

Steps may vary depending on the device model. If your device is not listed below, search for Battery / Power Saver from your phone Settings.

For Huawei Mate 10
For Sony XZP
For Samsung Galaxy Note 5
For Xiaomi devices
For ZTE Axon 7
For OPPO devices
For Huawei devices
For VIVO devices
For OnePlus devices