SafeSurfing feature of Mobile Security for Android keeps turning off

  • Solution ID:1121692
  • Last Updated:Nov. 28, 2018 12:59 AM (PST)
  • Applies to:Mobile Security for Android - All;
  • SafeSurfing feature keeps turning off | Mobile Security for Android

The SafeSurfing feature of your Mobile Security for Android keeps getting disabled. This happens because your device uses Power Saving Mode for power monitoring which stops or sleeps the apps running in the background to save battery.

To keep your Mobile Security and its features active, remove it from your power saving settings and/or add it in Autostart/Autolaunch Apps settings.


To resolve this issue, do the following:

Steps may vary depending on the device model. If your device is not listed below, search for Battery / Power Saver from your phone Settings.

For Huawei Mate 10
For Sony XZP
For Samsung Galaxy Note 5
For Xiaomi devices
For ZTE Axon 7
For OPPO devices
For Huawei devices