HouseCall for Home Networks (for Windows & Mac) v1.1.7 Data Collection Notice

  • Solution ID:1119968
  • Last Updated:May. 24, 2018 4:38 AM (PST)
  • Applies to:Antivirus for Mac - 2018;Antivirus+ Security - 2018;Internet Security - 2018;Maximum Security - 2018;Premium Security - 2018;
  • Data Collection Disclosure | Housecall for Home Networks | Desktop

This article outlines the following HouseCall for Home Networks (for Windows and Mac) features that collect data, the data transmitted, and how it can be configured.


HouseCall for Home Networks (for Windows & Mac) v1.1.7 includes the following modules which may cause the corresponding personal data to be transmitted to Trend Micro.

Detailed information and instruction are provided below for opt-out of the personal data collection by disabling specific modules.

Modules that cannot be disabled are indicated below:

 

Network Scanner
DESCRIPTION

Network Scanner enables you to discover the devices in your home network and identify possible threats to home devices (data will be collected during the scan).

DATA COLLECTED

IP address
MAC Address
Wi-Fi SSID
Hostname
Vulnerabilities
Open ports
Device model
Device platform
Device OS version
Running service
Broadcast packets
Device online time
Default Password check results
Wi-Fi Encryption settings
Wi-Fi Weak Password check results
Device manufacturer
Device OS/Build version
CPU model
DISK vendor/model
MEMORY vendor/model
Network adapter vendor

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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User Behavior Tracking - Installation
DESCRIPTION

HouseCall for Home Networks collects user behavior data to improve usability and user experience.

DATA COLLECTED

Install events
Pages visited
Items clicked
Event timestamp

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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User Behavior Tracking – Network Scan
DESCRIPTION

HouseCall for Home Networks collects user behavior data to improve usability and user experience.

DATA COLLECTED

Pages visited
Items clicked
Event timestamp
Network Scan events

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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User Behavior Tracking – Scan Result Browsing
DESCRIPTION

HouseCall for Home Networks collects user behavior data to improve usability and user experience.

DATA COLLECTED

Pages visited
Items clicked
Event timestamp
Device Detail page visit events
Technical Support click events
Vulnerability ID
Active ports

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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User Behavior Tracking – Uninstall
DESCRIPTION

HouseCall for Home Networks collects user behavior data to improve usability and user experience.

DATA COLLECTED

Uninstall events
Event timestamp

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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User Behavior Tracking – Downloader
DESCRIPTION

HouseCall for Home Networks collects user behavior data to improve usability and user experience.

DATA COLLECTED

Download events
Items clicked
Event timestamp

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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Support Tool
DESCRIPTION

HouseCall for Home Networks collects user behavior data to improve usability and user experience.

DATA COLLECTED

Pages visited
Items clicked
Event timestamp
Product debug log

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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AirSupport - Problem information
DESCRIPTION

If the user does not want this data collected, the user should not use AirSupport to submit an issue.

Premium Support customers may contact Technical Support by submitting problem-related information.

Trend Micro Technical Support uses the information provided by customers to better understand the issue and provide assistance.

DATA COLLECTED

Screenshot
Problem description
Chat messages

CONSOLE LOCATION
  • Main Console > Scan Result Page
  • Main Console > Scan Result Page > Device Detail Page
CONSOLE SETTINGS
  • Main Console > Scan Result Page

    Need Help

  • Main Console > Scan Result Page > Device Detail Page

    Free Technical Support

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AirSupport - Customer Entitlement Information
DESCRIPTION

If the user does not want this data collected, the user should not use AirSupport to submit an issue.

Trend Micro Technical Support uses this information to check for customer’s support entitlement.

DATA COLLECTED

Product serial number (if registered)

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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AirSupport - Support Session Identification
DESCRIPTION

If the user does not want this data collected, the user should not use AirSupport to submit an issue, and should not connect to a support session by inputting the token ID provided by Trend Micro Support.

Trend Micro Technical Support uses this information to identify troubleshooting sessions.

DATA COLLECTED

GUID
Token ID
Session ID

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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AirSupport - Usage feedback
DESCRIPTION

Trend Micro uses usage data to improve the customer support experience.

DATA COLLECTED

AirSupport usage data
Buttons clicked
Location

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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AirSupport - Troubleshooting Data
DESCRIPTION

If the user does not want this data collected, the user should not use AirSupport to submit an issue.

During a troubleshooting sessions, Trend Micro Technical Support collects relevant information to quickly identify and resolve issues.

DATA COLLECTED

Any of the following information may be collected by Trend Micro Technical Support during a troubleshooting session:
- Basic information about the machine
- Installed Microsoft security updates
- Installed applications, browsers and add-ons
- Network connection information (IP address, connection speed, status)
- Disk usage
- Status of the device's security settings such as firewall, UAC, Windows Update, etc.
- Services Registered
- AutoStartUp Information
- Registry information
- Files (for sample collection)
- Trend Micro product debug logs

CONSOLE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.

CONSOLE SETTINGS

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