HouseCall for Home Networks (for Windows) v5.3 Data Collection Disclosure

  • Solution ID:1119968
  • Last Updated:Sep. 18, 2019 9:56 PM (PST)
  • Applies to:HouseCall for Home Networks - X;
  • Data Collection Disclosure | Housecall for Home Networks | Windows

This article outlines the following HouseCall for Home Networks (for Windows) features that collect data, the data transmitted, and how it can be configured.


Default Collection

HouseCall for Home Networks (for Windows) v5.3 automatically collects and transmits the following data, some of which may be considered personal in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.


Device Recognition
DESCRIPTION

This data is needed to identify devices connected to your network.

DATA COLLECTED
  • Router IP address
  • IP address of devices connected to your home network
  • Public router IP address to client
  • MAC address (of connected devices)
  • Hostname
  • Device OS version (of connected devices)
  • Weak password check results (of connected devices)
  • Network information (including Wi-Fi SSID, Wi-Fi encryption settings, TTL data, Open Ports data, UPnP data, WSDD data, MDNS data, Device homepage data, SSL-Certificate data
CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

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Security Check
DESCRIPTION

This data is needed to check for and identify any vulnerabilities in those devices connected to your network.

DATA COLLECTED
  • LAN IP address
  • Public router IP address to client
  • Hostname
  • Network information (including Wi-Fi SSID, Wi-Fi encryption settings)
  • Vulnerable device information (including CVE number, request/response data, system/firmware version)
CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

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Troubleshooting Logs
DESCRIPTION

This data is needed to help Trend Micro investigate and resolve issues in the product.

DATA COLLECTED
  • Product auditing logs (including function calls, warnings, errors)
CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

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Configurable Features

HouseCall for Home Networks (for Windows) v5.3 includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions, to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.


Send Feedback
DESCRIPTION

This data gives Trend Micro suggestions for product improvement.

DATA COLLECTED
  • Email address
  • Typed feedback
CONSOLE LOCATION
  • Settings
CONSOLE SETTINGS
  • Click Settings icon > Send Feedback

    Send Feedback

    Send Feedback

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Anonymous Improvement Features

You may optionally help improve HouseCall for Home Networks (for Windows) v5.3 if you choose to enable the following features. By enabling the features, the product will collect and transmit anonymous system information, product information, and user interactions within the product to Trend Micro.


Help Make Improvements
DESCRIPTION

Through use of integrated modules from a third-party service provider (Google Analytics), Trend Micro collects this data in order to provide better customer service.

DATA COLLECTED
  • Event timestamps
  • System information (including time zone, language, platform / operating system, device model, location)
  • User interaction data with the product (including screens visited, items clicked, number of users, number of sessions, session duration)
  • Product behavior (first launch time, number of times and timestamp when app opens, app update versions and timestamp)
CONSOLE LOCATION
  • Settings
CONSOLE SETTINGS
  • Click Settings icon > Settings

    Help Make Improvements

    Help Make Improvements

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