HouseCall for Home Networks (for Windows) v5.0 Data Collection Disclosure

  • Solution ID:1119968
  • Last Updated:Jul. 14, 2019 9:23 PM (PST)
  • Applies to:HouseCall for Home Networks - X;
  • Data Collection Disclosure | Housecall for Home Networks | Windows

This article outlines the following HouseCall for Home Networks (for Windows) features that collect data, the data transmitted, and how it can be configured.


Default Collection

HouseCall for Home Networks (for Windows) v5.0 automatically collects and transmits the following data, some of which may be considered personal in certain jurisdictions, after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want to allow Trend Micro to access to this data, you should uninstall and stop using the product.


Device Recognition
DESCRIPTION

This data is needed to identify devices connected to your network.

DATA COLLECTED

Router IP address
IP address of devices connected to your home network
MAC address of connected devices
Hostname
Network information, including:
- Wi-Fi SSID
- UPnP data
- WSDD data
- MDNS data
- Device homepage data
- SSL-Certificate data

CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

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Security Check
DESCRIPTION

This data is needed to check for and identify any vulnerabilities in those devices connected to your network.

DATA COLLECTED

LAN IP address
Public router IP address to client
Hostname
Network information, including:
- Wi-Fi SSID
- Wi-Fi encryption settings
Vulnerable device information, including:
- CVE number
- request/response data
- system/firmware version

CONSOLE LOCATION

This feature cannot be disabled.

CONSOLE SETTINGS

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Configurable Features

HouseCall for Home Networks (for Windows) v5.0 includes the following features, which may collect and transmit the following data, some of which may be considered personal in certain jurisdictions to Trend Micro. You can disable any of these features at any time to prevent the corresponding data from being sent to Trend Micro.


Send Troubleshooting Logs
DESCRIPTION

Troubleshooting logs help Trend Micro investigate issues in the product.

If this feature is disabled, Trend Micro may not have sufficient information to properly troubleshoot and resolve product issues.

DATA COLLECTED

Product auditing logs, including:
- Function calls
- Warnings
- Errors
Device recognition
Security check
User interaction data with the product, including:
- Screens visited
- Items clicked
- Number of users
- Number of sessions
- Session duration
Network information, including:
- LAN IP address
- Public router IP address
- Wi-Fi SSID
- Wi-Fi BSSID
Email Address

CONSOLE LOCATION
  • Main Screen > Preferences > Share Crash Data with Trend Micro
  • Main Screen > Send Feedback
CONSOLE SETTINGS
  • Main Screen > Preferences > Share Crash Data with Trend Micro

    Share Crash Data with Trend Micro

  • Main Screen > Send Feedback

    Send Feedback

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Anonymous Improvement Features

You may optionally help improve HouseCall for Home Networks (for Windows) v5.0 if you choose to enable the following features. By enabling the features, the product will collect and transmit anonymous system information, product information, and user interactions within the product to Trend Micro.


Help Make Improvements
DESCRIPTION

Through use of integrated modules from a third-party service provider (Google Analytics), Trend Micro collects this data in order to provide better customer service.

DATA COLLECTED

Event timestamps
System information, including:
- Time zone
- Language
- Platform / operating system
- Device model
- Location
User interaction data with the product, including:
- Screens visited
- Items clicked
- Number of users
- Number of sessions
- Session duration
Product behavior
- First launch time
- Number of times and timestamp when app opens
- App update versions and timestamp

CONSOLE LOCATION
  • Main Screen > Preferences > Help Improve This Software
CONSOLE SETTINGS
  • Main Screen > Preferences > Help Improve This Software

    Help Improve This Software

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