HouseCall for Home Networks (for Mobile) v1.1.7 Data Collection Notice

  • Solution ID:1119810
  • Last Updated:May. 24, 2018 4:34 AM (PST)
  • Applies to:Home Network Security - All;
  • Data Collection Disclosure | Housecall for Home Networks | Mobile

This article outlines the following HouseCall for Home Networks (for Mobile) features that collect data, the data transmitted, and how it can be configured.


HouseCall for Home Networks (for Mobile) v1.1.7 includes the following modules which, when enabled, will cause the corresponding data to be transmitted to Trend Micro.

Part of these modules can be disabled as shown below:


Network Scanner
DESCRIPTION

Network Scanner enables you to discover the devices in your home network and identify possible threats to home devices (data will be collected during the scan).

DATA TRANSMITTED TO TREND MICRO

IP address
MAC Address
Wi-Fi SSID
Hostname
Device model
Device platform
Device OS Version
Device firmware information
Vulnerabilities
Open ports
Services
Running daemons
Protocols

FEATURE CONFIGURATION LOCATION

To format scan results returned by various versions of Android devices, the scan results need to be sent to Trend Micro for processing. This data feedback cannot be disabled.

If you do not want HouseCall for Home Networks to collect device information connected to your network, please uninstall the app from your device.


Wi-Fi Status Detection
DESCRIPTION

HouseCall for Home Networks collects Wi-Fi status data to improve app usability and prevent abusive use of the app.

DATA TRANSMITTED TO TREND MICRO

Client ID
Event type
Event timestamp
Platform
Country code
Network type
SSID
BSSID
MAC Address
Scan boolean

FEATURE CONFIGURATION LOCATION

This data feedback cannot be disabled.

If you do not want HouseCall for Home Networks to collect Wi-Fi status data, please uninstall the app from your device.


User Behavior Tracking
DESCRIPTION

HouseCall for Home Networks collects user behavior data to improve usability and user experience.

Disabling Help Improve This App will prevent this data from being sent to Trend Micro.

DATA TRANSMITTED TO TREND MICRO

Client ID
Event type
Event timestamp
Time zone
Country code
Pages visited
Items clicked
IP address
Vulnerability ID
Notification type
Number of issues
Number of devices
Number of risks
Number of devices with active ports
Number of devices with browsing capability

FEATURE CONFIGURATION LOCATION

Go to the Main Screen > Settings > Help Improve This App.

Help Improve This App


User Feedback
DESCRIPTION

HouseCall for Home Networks collects logs for troubleshooting purposes. The troubleshooting logs will include all data generated during app use.

HouseCall will not send this data unless the customer uses thefunction to send feedback and troubleshooting logs to the Support team.

DATA TRANSMITTED TO TREND MICRO

Function calls
Warnings
Errors
Network Scanner:
- IP address
- MAC
- Hostname
- Device model
- Device platform
- Vulnerabilities
- Open ports
- Services
- Running daemons
- Protocol
Wi-Fi Status Detection:
- Client ID
- Event type
- Event timestamp
- Platform
- Country code
- Network type
- SSID
- BSSID
- MAC
- Scan boolean
User Behavior Tracking:
- Client ID
- Event type
- Event timestamp
- Time zone
- Country code
- Pages visited
- Items clicked
- IP address
- Vulnerability ID
- Notification type
- Number of issues
- Number of devices
- Number of risks
- Number of devices with active ports
- Number of devices with browsing capability

FEATURE CONFIGURATION LOCATION
OPTION 1:

Go to the Main Screen > Feedback.

OPTION 2:

Go to the Main Screen > Settings > Feedback.