Retrieving your email address using your serial number

When logging in to your Trend Micro Account, you forgot your email address and you need to provide the serial number associated your account.

forgot email address

To find your serial number, choose from the buttons below for instructions:


From your Trend Micro Main Console
To find your serial number through your Trend Micro main console, choose from the options below whether you are using a Windows PC or a Mac:


To find the serial number from a Windows PC, do the following:
  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend Micro  icon on your desktop.
    • Double-click the Trend Micro  icon on your system tray.
  2. Click the  icon, then click About the Software.
    About the Software

    The About your Software window will appear showing your serial number and its expiration date.
    Serial Number
To find the serial number from Mac, do the following:
  1. Click the Trend Micro icon on the upper right side of the Menu bar.
  2. Click Subscription....
    Menu bar

    The Subscription Information window will appear with your program information and serial number.
    Subscription Information

Check through FindMyOrder
If you purchased the Trend Micro program from our online store, do the following:
  1. Go to the website.
  2. Type either of the following on the fields provided, then click Find:
    • Order number and password
    • Email address and the last four digits of the credit card you used to purchase the program
    The serial number is located in the product section.
    Serial number on FindMyOrder
If you still cannot find your serial number after performing all of the steps above, contact our Technical Support for assistance.
Video Tutorial

Applies To: Antivirus for Mac - 2017;Antivirus+ Security - 2017;Internet Security - 2017;Maximum Security - 2017;Premium Security - 2017;

Last Updated: Jul. 24, 2017 6:11 AM (PST)
Solution ID: 1117158