Retrieving your email address using your serial number

  • Solution ID:1117158
  • Last Updated:Aug. 20, 2019 7:29 PM (PST)
  • Applies to:Antivirus for Mac - 2018;Antivirus for Mac - 2020;Antivirus for Mac - 2019;Antivirus+ Security - 2018;Antivirus+ Security - 2019;Antivirus+ Security - 2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;2019;2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Forgot Email Address | Trend Micro Security

When logging in to your Trend Micro account, you forgot your email address and you are asked to provide the serial number associated on your account.

forgot email address


To retrieve your email address, do the following:

Type your Trend Micro serial number.

To find your serial number through your Trend Micro main console, choose whether you are using a Windows PC or a Mac.


For Windows™ PC

To find the serial number from a Windows PC, do the following:

  1. Open the main console of your Trend Micro Security software. Do either of the following:
    • Double-click the Trend Micro icon on your desktop.
    • Double-click the Trend Micro icon on your system tray.
  2. Click the icon, then click About the Software.

    The About your Software window will appear showing your serial number and its expiration date.


For Mac® OS

To find the serial number from your Mac, do the following:

  1. Click the Trend Micro icon on the upper right side of the Menu bar.
  2. Click Subscription....

    The Subscription Information window will appear with your program information and your serial number.

Retype the captcha code.

Retype the given 6-character code on the space provided for verification.

Click the Check Now button.

After clicking on the Check Now button, a pop-up window will appear to show the email address associated with the serial number.


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