Retrieving your email address using your serial number
When logging in to your Trend Micro Account, you forgot your email address and you need to provide the serial number associated your account.
- Open the main console of your Trend Micro Security software. Do either of the following:
- Double-click the Trend Micro icon on your desktop.
- Double-click the Trend Micro icon on your system tray.
- Click the icon, then click About the Software.
The About your Software window will appear showing your serial number and its expiration date.
- Click the Trend Micro icon on the upper right side of the Menu bar.
- Click Subscription....
The Subscription Information window will appear with your program information and serial number.
- Go to the findmyorder.com website.
- Type either of the following on the fields provided, then click Find:
The serial number is located in the product section.
- Order number and password
- Email address and the last four digits of the credit card you used to purchase the program
Last Updated: Jul. 24, 2017 6:11 AM (PST)
Solution ID: 1117158