Nothing happens when clicking "Start" on PC Health Checkup of Trend Micro Security

  • Solution ID:1114126
  • Last Updated:Jan. 09, 2019 1:38 AM (PST)
  • Applies to:Antivirus+ Security - 2017;Antivirus+ Security - 2018;Antivirus+ Security - 2019;Internet Security - 2017;Internet Security - 2018;Internet Security - 2019;Maximum Security - 2017;2018;2019;Premium Security - 2017;Premium Security - 2018;Premium Security - 2019;
  • Nothing happens when clicking "Start" on PC Health Checkup | Trend Micro Security

Know what to do when nothing happens after clicking the Start button on PC Health Checkup of your Trend Micro Security software.

This issue happens when the Platinum Host Service is not started.

To resolve the issue, do the following:

  1. Click the button below to download PCHealthCheckUpFix.exe:

    Download PCHealthCheckUpFix
  2. Right-click the PCHealthCheckUpFix.exe icon, then choose Run as Administrator.
  3. Restart your computer.

    If the issue still persists after performing the steps above, reinstall your Trend Micro Security.
    For instructions, refer to this Knowledge Base article: Reinstalling the latest version of Trend Micro Security program using the Reinstall Tool.