Uninstalling Trend Micro Security software using the Uninstall Tool

  • Solution ID:1115650
  • Last Updated:Aug. 02, 2018 12:38 AM (PST)
  • Applies to:Antivirus+ Security - 2017;2016;2018;Internet Security - 2017;Internet Security - 2016;Internet Security - 2018;Maximum Security - 2017;Maximum Security - 2016;Maximum Security - 2018;Premium Security - 2017;Premium Security - 2016;Premium Security - 2018;
  • Uninstall using Uninstall Tool | Trend Micro Security

You encounter any of the following issues with your Trend Micro Security software:

  • You are having permission issues when upgrading to the latest Trend Micro Security software.
  • Serial Number is asked repeatedly during installation.
  • Continuous "Restart Required" error message appears when installing your Trend Micro Security software.
  • You are having issues uninstalling your Trend Micro Security.

BEFORE YOU PROCEED:

To install the Uninstall Tool, you must log onto your computer using an account with administrator privileges.
If you have installed software on your computer before, you probably have these privileges.

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

Run the Uninstall Tool to remove the remnants of your previous installation. Do the following:

  1. Download the Uninstall Tool by clicking the download button below:

    Download Uninstall Tool

  2. Double-click Ti_120_win_en_Tool_UninstallTool_hfb0001.exe to run the tool.

    Click Yes when the User Account Control Window appears.

  3. Read the License Agreement, click I accept the terms of the license agreement, then click Next.

    License Agreement

  4. Click Install.

    Install

  5. Wait for the Hotfix to finish the installation, then click OK.

    Hotfix is installing

  6. Click Uninstall Software.

    Uninstall Software

  7. Enter the captcha characters, then click Continue.

    Enter the captcha characters

  8. Click Uninstall.

    Uninstall

  9. Click Yes when prompted to restart your computer.

    Restart Computer

After your computer restarts, your Trend Micro Security will be successfully removed.

If the Trend Micro Security software remains installed after restarting the computer, proceed to Uninstalling Trend Micro Security using the Diagnostic Toolkit.