Forgot to set up a Master Password after setting up or signing in to Password Manager

  • Solution ID:1111713
  • Last Updated:Oct. 03, 2018 6:08 AM (PST)
  • Applies to:Password Manager - 3.5;
  • Forgot to set up Master Password | Password Manager

After installing Password Manager and signing in or creating an account, you will be asked to create a Master Password for Trend Micro Password Manager.  If for some reason you closed the browser and was not able to provide a Master Password, you will see the screen below once you open Password Manager.


Create your Master Password

To resolve this issue, create a Master Password. Click on any of the following options:

OPTION 1: From the Web Portal
OPTION 2: From the Management Console