"Installation Incomplete... Error Code: #1622, 0, 0x00000000" error message appears when installing Trend Micro Security software

  • Solution ID:1111451
  • Last Updated:Sep. 06, 2019 2:18 AM (PST)
  • Applies to:Antivirus+ Security - 2018;2019;2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Installation Incomplete... Error code: #1622, 0, 0x00000000 | Error Message | Trend Micro Security

You receive the following error message when installing your Trend Micro Security software:

Installation Incomplete... Error Code: #1622, 0, 0x00000000

"Installation Incomplete. The computer has not started running a service needed by the installer. (Error code: #1622, 0, 0x00000000)
No changes have been made to your computer."

This issue happens because of the permission issue on the Windows Temp folder.


To resolve the issue, follow the steps below:

Run the Permission Tool

Download, install and run the Trend Micro Permission Tool to fix permission issues.
Refer to this Knowledge Base article for complete instructions: Using the Trend Micro Permission Tool.

Delete Windows Temp files

To remove Windows Temp files, do the following:

  1. Click Start > Computer.
  2. Double-click Local Disk (C:) > Windows > Temp.
  3. Delete all the files inside Temp folder.
Delete Local User temporary files

To remove Local User temporary files, do the following:

  1. Click Start > All Programs > Accessories > Run.
  2. Type %temp%.
  3. Delete all the files inside Temp folder.
Reinstall Trend Micro Security

Refer to this Knowledge Base article for complete instructions:
Reinstalling the latest version of Trend Micro Security program using the Reinstall Tool.