"Error code 0x90000000" appears when activating Trend Micro Security software

  • Solution ID:1106468
  • Last Updated:Sep. 05, 2019 4:17 AM (PST)
  • Applies to:Antivirus+ Security - 2018;2019;2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • "Error code 0x90000000" | Error Message | Trend Micro Security

You receive the following error message when activating your Trend Micro Security software:

Error Code: 0x90000000

"An error occured during the transfer of your activation information.
Please contact Trend Micro technical support for help and mention error code 0x90000000."

 

This error message appears when you're trying to activate Trend Micro Security using a multi-user serial number that has reached the total number of seat capacity or when your serial number is incorrect.


To resolve this issue, do any of the following:

OPTION 1: Check if the Serial Number is Correct
OPTION 2: Delete the Inactive Seat
OPTION 3: Purchase Another License