"Connect to the Internet" error message appears on the Trend Micro Security software

  • Solution ID:1104556
  • Last Updated:Sep. 30, 2019 3:10 AM (PST)
  • Applies to:Antivirus+ Security - 2018;2019;2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Fix "Connect to the Internet" error message

You receive the following notification message from your Trend Micro Security software:

Connect to the internet error message on Trend Micro software

"​Connect to the Internet
Your protection depends on getting the latest threat information from Trend Micro.
After connecting this computer to the Internet, click Update Now."

Connect to the internet error message on Trend Micro software

"​Connect to Internet"
"Please check that you are connected to the Internet, then click Update Now to get the latest protection."


To resolve the issue, click on any of the following options:

BEFORE YOU PROCEED:

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

Expand All
OPTION 1: Check your Internet connection
OPTION 2: Check the Download over metered connection settings (for Windows 8.1 and 10)
OPTION 3: Disable the "Use a Proxy Server to Connect to the Internet" setting
OPTION 4: Flush the DNS
OPTION 5: Reset the Winsock Catalog
OPTION 6: Restart your computer and perform an update
OPTION 7: Check for virus infection
OPTION 8: Reinstall your Trend Micro Security