Trend Micro Security keeps detecting files or programs that are already added to the Exception List

  • Solution ID:1104509
  • Last Updated:Aug. 15, 2019 1:06 AM (PST)
  • Applies to:Antivirus+ Security - 2018;2019;2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;Maximum Security - 2019;Maximum Security - 2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Files and programs in the Exception List still detected | Trend Micro Security

This article provides instructions on how to add files in Trend Micro Security software's White List. This is applicable when the Trend Micro Security program detected a valid file as malicious or when a file is not properly added to Trend Micro Security software's Exception List.


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Adding files or programs to Trend Micro Security program's White List
File a Reclassification Request