"Installation Stopped... Error Code #1603, 3003, 0xe0120010​" error message appears when installing Trend Micro Security software

  • Solution ID:1061184
  • Last Updated:Oct. 01, 2019 5:19 AM (PST)
  • Applies to:Antivirus+ Security - 2018;Antivirus+ Security - 2019;Antivirus+ Security - 2020;Internet Security - 2018;Internet Security - 2019;Internet Security - 2020;Maximum Security - 2018;2019;2020;Premium Security - 2018;Premium Security - 2019;Premium Security - 2020;
  • Fix "Installation Stopped... Error Code #1603, 3003, 0xe0120010" error message

Your receive the following error message when installing your Trend Micro Security:

Error code #1603, 3003, 0x00e0120010

"Installation Incomplete
The installer could not set up an important component needed by Trend Micro Maximum Security. (error code: #1603, 3003, 0xe0120010) No changes have been made to this computer."


This happens when there are remnants of the old Trend Micro on your computer.

To resolve the issue, choose any of the options below for instructions:

OPTION 1: Uninstall the remnants of your Trend Micro Security
OPTION 2: Check your computer for malware infection


Click your region below to purchase the Premium Installation Service and have an expert get your Trend Micro Security product up and running.