Upgrading Trend Micro Internet Security to the latest version

  • Solution ID:1058977
  • Last Updated:Jan. 14, 2020 3:07 AM (PST)
  • Applies to:Internet Security - 2018, 2019, 2020;
  • How to Upgrade Trend Micro Internet Security to the Latest Version

Learn how to upgrade your Trend Micro Internet Security to the latest version. To be eligible for the free upgrade:

  • You must have an unexpired subscription.
  • Your serial number starts with the letter “P”.
  • Your computer must meet the system requirements.


Microsoft has formally announced Windows 7 End of Support. Because Microsoft no longer fixes issues on this version, it has become increasingly difficult for Trend Micro to keep users safe on this operating system. We encourage all of our users to upgrade their PCs to a more modern operating system which will provide greater stability and security.


Mobile devices are not supported by this subscription.

If your serial number starts with "T", contact Best Buy or your Internet Service Provider, depending on where you got the product.

If you are installing Trend Micro Antivirus on your Mac, refer to this knowledge base article:
Installing Antivirus for Mac

We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.

To upgrade your Trend Micro Internet Security to the latest version, do the following:

Make sure your computer meets the system requirements.

To check if your computer meets the system requirements, refer to this Knowledge Base article: System Requirements for Trend Micro Security.

Download the installer.

Get your installer here:

  1. Download the installer file to begin the installation.

    Download Installer

  2. Double-click TrendMicro_16.0_MR_Full.exe to run the installer.

    Click Yes when the User Account Control window appears.

  3. Wait for the installer to extract the files needed for the installation.
  4. You may check your downloads folder if you are unable to find the installer file downloaded.
Restart your computer after performing system check.

After extracting, the installer will require you to restart your computer to remove the older version:

  1. Click Yes when asked to remove the old program version.

    Ready to remove old version

  2. Click Restart Now when prompted to restart your computer.

    Restart Required

    After restarting, the installation will resume and will prompt for your serial number.

Type your serial number.

Provide your serial number to verify your subscription:

  1. Type your serial number, then click Next.

    Enter serial number

    If you forgot your Trend Micro serial number, check your serial number and subscription by logging in to your Trend Micro Account.

    If you receive the error message "Invalid serial number", refer to this Knowledge Base article for instructions:
    “Invalid Serial Number” error message appears when activating Trend Micro Security program.

    If you receive the error message "0x96000526" upon activation, refer to this Knowledge Base article for instructions:
    "Error code 0x96000526" or "Error code 0x96000077" appears when activating Trend Micro Security software.


Data Disclosure Notice
  1. Read the Data Disclosure Notice, then click Next.

    Data Disclosure Notice

Accept the License Agreement.

Trend Micro Internet Security is subject to the terms and conditions of Trend Micro license agreement:

  1. Read the License Agreement carefully, then click Agree and Install.

    Read the License Agreement

Wait for the installation to finish.

Upon agreeing with the License Agreement, Internet Security will continue with the installation:

  1. Wait for the program to install. This may take a couple of minutes.

    Installing Trend Micro Internet Security

Activate your protection.

Once installation is complete, activate your protection by verifying your Trend Micro Account details:

  1. Click Finish.

    You will see the main console of your Trend Micro Security program.



Click your region below to purchase the Premium Installation Service and have an expert get your Trend Micro Security product up and running.