Unable to stop Trend Micro program from scanning

  • Solution ID:1058583
  • Last Updated:Sep. 26, 2018 5:22 AM (PST)
  • Applies to:Antivirus+ Security - 2016;2017;2018;2019;Internet Security - 2016;Internet Security - 2017;Internet Security - 2018;Internet Security - 2019;Maximum Security - 2016;Maximum Security - 2017;Maximum Security - 2018;Maximum Security - 2019;Premium Security - 2016;Premium Security - 2017;Premium Security - 2018;Premium Security - 2019;
  • Can't stop program from scanning | Trend Micro Security

The quick or full scan of your Trend Micro program hangs or stops at a certain percentage. Nothing happens when you click Stop and you cannot close the scan window.

The issue happens when the component handling the scanning process failed or stopped working.

To resolve the issue, temporarily disable your Trend Micro program for about 30 seconds, then enable it again. Follow the steps below:

Turn off Trend Micro from the System Tray

To disable your Trend Micro program, follow the steps below:

  1. Right-click the Trend Micro icon from the System Tray.

    If you do not see the Trend Micro icon from the System Tray, click the arrow button to show the rest of the icons.

    System tray icon

  2. Select Exit.
  3. Wait for Trend Micro's System Tray icon to disappear. Once the icon disappears, Trend Micro is now disabled.
  4. Wait for 30 seconds.
Enable Trend Micro Security

To enable your Trend Micro Security program, follow the steps below:

  1. Choose how to open the program by following these steps depending on your Windows Operating System:
    Windows 10
    Windows 8.1
    Windows 7
  2. Run a scan.

If the scan still hangs or stops after performing all the steps above, refer to this Knowledge Base article: Scan does not finish and you cannot turn off Trend Micro Security software.